my1voice Helps Small Business Owners Enjoy the Holiday Season while Maintaining Customer Service

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my1voice Helps Small Business Owners Enjoy the Holiday Season
Away From the Office

Virtual phone service, virtual receptionist, smart call forwarding, enhanced
voicemail and call screening helps my1voice customers break the ties to the
office but not the business

Ottawa (December 8, 2009) – One of the biggest issues small business owners
struggle with is finding the proper balance between all the various facets
of work and personal life. This is particularly an issue around the
holidays. The my1voice virtual phone service helps business owners manage
time better by offering a host of features designed to create order out of
chaos and personal time for putting up festive lights and buying gifts for
under the Christmas tree.

“During the holiday season a small business owner is always challenged to
meet the end-of-year sales rush while still taking time for family,” said
Steve Adams, vice president of marketing for Protus, the provider of
my1voice. “The my1voice virtual phone service includes many features that
equip business owners with all they need to keep priorities in balance.
Access to features such as a virtual receptionist and smart call forwarding,
allows a small business owner full control over how calls are handled during
the holidays. This means that customer service can continue uninterrupted
while the owner schedules in downtime.”

There are many my1voice virtual phone features that help businesses maintain
full customer service over the holidays:

. Professional greetings. When customers or prospects call the main number,
they first reach a recorded greeting that welcomes them, then directs them
to dial an extension or select from the dial-by-name directory. It can even
include a special holiday greeting. This virtual receptionist gives callers
the impression they’re calling a much larger organization. my1voice also
offers the option to have professional voice talent record a custom-written
greeting at no charge.

. Call scheduling. my1voice provides each extension owner with the ability
to schedule when an incoming call rings to a phone, or goes directly to
voicemail. Calls can also be forwarded to another extension if on holiday or
in the middle of wrapping gifts.

. Enhanced voicemail. my1voice goes well beyond standard voicemail services
by including features such as voicemail to email and SMS voicemail
notifications, ensuring that you know when you have a voicemail even while
away from the office .

. Smart call forwarding. Entrepreneurs who are constantly on the move use
this feature to forward office calls to any phone – a mobile, home, second
office or any other phone. Calls are answered just like in the office, even
from hundreds of miles away.

. Call Screening, Call Announce and Caller ID tagging. These phone service
features allow customers to easily identify calls coming in from the
my1voice number. They help determine whether to answer the call at that
time, and if so how it should be answered (business or Ho Ho Ho).

my1voice starts at $10 per month, with additional plans based on how many
minutes per month the small business expects to use. There is no waiting for
an invitation or a valid phone number. And, unlike personal virtual phone
services like Google Voice, my1voice offers benefits that extend to the
entire business, such as 24/7 customer service, the choice of a local or
toll free number, a virtual receptionist and unlimited business extensions.

For more information about my1voice and all the features it offers visit
www.my1voice.com and http://blog.my1voice.com.

About my1voice
my1voice virtual phone service is a cost-effective, feature-rich solution
designed specifically for small businesses that want professional-quality
telephone services without the overhead of installing and maintaining
special equipment. my1voice allows companies to gain benefits including a
virtual receptionist for voicemail and call forwarding, and a single local
or toll free number with unlimited extensions to reach all employees,
whether in the office, mobile or working remotely. my1voice is a
Software-as-a-Service (SaaS) business communications service provided by
Protus. Other offerings from Protus include MyFax, the fastest-growing
Internet fax service and Campaigner, an email marketing solution with
advanced automation features. Additional information is available at
www.my1voice.com.

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