Multi-Systems, Inc. (MSI) Selects Customer Support Software


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A leading hotel cloud services hospitality technology provider chooses
TeamSupport’s help desk system to further enhance customer service.

Dallas, TX December 05, 2013
Multi-Systems, Inc. (MSI), a leading cloud services company that delivers
hotel property technology and guest management solutions, has, one of the best help desk software apps on the
market, as its trusted vendor for enhancing customer service and support.

From its headquarters in Phoenix, Arizona, MSI’s technology solutions are
used by nearly 6,000 hotels and resort properties across the country. Now in
high-growth mode, MSI sought a new customer support software system that was
sophisticated enough to meet the company’s expanding customer support needs
while also enhancing collaboration among team members spread across the

“TeamSupport built a product that works the way we think—with the customer
first,” says Ted Warring, Chief Technology Officer for MSI. “Even in the
short time we have been using TeamSupport, we have seen an immediate,
positive impact on our support center.”

Adds Scott Little, Vice President of Customer Service for MSI: “TeamSupport
provides a much more collaborative and informative system our customers can
use. In particular, its chat, customer portal and knowledgebase features
give our customers multiple channels for accessing help when they need
it—and in whatever format they prefer it.”

TeamSupport, which was built by a team of software industry veterans, was
founded in 2009 and today is an award-winning help desk solution used by
software and other companies across the globe. The cloud-based help ticket
system offers a robust platform of features—including help ticket screen
recording for faster issue resolution and a “smart” customer self-service
portal that recommends solutions to customer issues—to help customer support
teams address issues faster and more collaboratively.

“We designed TeamSupport issue management software to improve collaboration
within organizations and to improve workplace efficiencies,” says
TeamSupport CEO Robert C. Johnson. “We are honored MSI selected our
award-winning customer support software and are delighted to be a trusted
vendor in helping MSI achieve its business goals and deliver exceptional
service to customers across the country.”

About TeamSupport, based in Dallas, Texas, is a Web-based help desk and
service desk application built specifically for customer-facing support.
Built by a team of veteran software company executives, TeamSupport has won
many industry awards and is a trusted software provider to prominent
business clients around the globe. Learn more about why TeamSupport is one
of the best help desk software solutions on the market today by

About MSI
Multi-Systems, Inc. (MSI) is a leading cloud services technology company
delivering hotel property technology and guest management solutions since
1990. Having installed over 5,800 hotels and resorts throughout North
America, MSI is one of the largest providers of fully integrated guest
management systems. The MSI team focuses on “total system solutions” for
management companies and hotel chains by providing central reservation,
marketing, revenue, and guest system integration. For more information,

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