Monday Motivation: Be A Smile Collector


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We recently had the pleasure of adding some great new customer service representatives to ourbig-smile team. One of them, Monica, brought in Banana Split Cookies the other day. They were truly mind-blowing! Shortly after eating one of the cookies another newbie, Erica sent an email expressing her gratitude in grand fashion. I responded to Erica and told her that her email made me smile. Erica then responded to me saying “That’s great! I collect smiles.”

“I Collect Smiles!” Does that blow your mind like it does mine? What a fantastic concept when we talk about serving others. What are some things that you might be collecting other than smiles? Perhaps it’s a number of things that lead to frowns or whatever you would call this “:/” (Not sure if that emoticon translates on your browser). Make it your goal today to collect smiles. Keep an informal tally at your desk and let’s see who has the biggest collection.

Happy Monday everyone. If you spend your day collecting smiles I can assure you it really will be a happy Monday!

Republished with author's permission from original post.

Jeremy Watkin
Jeremy Watkin is the Director of Customer Support and CX at NumberBarn. He has more than 20 years of experience as a contact center professional leading highly engaged customer service teams. Jeremy is frequently recognized as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working he's spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.


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