Mission Impossible: Customer Service


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Your mission, Jim, should you choose to accept it.

Jim, you know the drill. Press the button above, and listen to your message, then read the top secret information below.

Our operatives have been unable to get the information they require from eight major companies: DirecTV, Dish Network, Verizon, Comcast, AT&T Wireless, Bank of America, Sprint Network, Sprint Nextel, T-Mobile, and United Airlines.

We have tried all the normal processes: emailing from their web sites, calling customer services, even writing letters. Time and again, we have received incorrect or unhelpful information.

Your mission, Jim, should you choose to accept it, is to create an insider network of experts at each firm. These experts must be willing to receive inquiries from our operatives and to supply the information they request in a matter of minutes.

While we cannot offer these insiders jewels, gold coins or an island nation of their own, each operative will be authorized to pay a reward for good information.

If you succeed, we’d like you to call this network Insidr, because we think that’s a really cool name.

Good luck, Jim.

Republished with author's permission from original post.

Bruce Kasanoff
Managing Director of Now Possible, was cited by The Chartered Institute of Marketing among their inaugural listing of the 5 most influential thinkers in marketing and business today. He is an innovative communicator who has a track record of working with highly entrepreneurial organizations.


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