Menlo Park, CA—April 10, 2009. Medallia, the global leader in Software-as-a-Service Customer Experience Management solutions, today announced details about its 2009 Best Practices Conference. The event, hosted at the Four Seasons Biltmore in Santa Barbara, CA from April 20-22, will bring together senior executives from multinational hospitality, financial services, retail, high tech, and B2B companies. The theme of the conference, the fourth sponsored by Medallia, will be “Driving change and delivering results with customer feedback.”
Planned sessions include:
– A presentation by one of the world’s most successful consumer brands on using customer and employee feedback to pro-actively drive amazing business results.
– Discussion by leading hotel companies about how to leverage guest feedback to deliver excellent service.
– Overview of Medallia’s product roadmap with details about new products, features, and services planned for the coming year.
Past attendees have praised the conference as a valuable forum for networking and knowledge sharing. “This year’s conference should be even better,” said Conference organizer and Medallia VP Elizabeth Carducci, who noted that “attendees from a wide variety of companies will facilitate a cross-industry dialogue about how to best act on feedback to improve the customer experience.”
About Medallia
Medallia (www.medallia.com), founded in 2001, provides Customer Experience Management and Enterprise Feedback Management solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Menlo Park in Silicon Valley.
