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CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
VereQuest's library of CUSTOMIZABLE e-learning soft skills modules enables you to move to a new online learning environment for a fraction of the price and time. Host it on your own LMS. Pay no individual learner fees. Get in touch for a FREE module!
Helping you work remotely: these 6- to 15-minute video tutorials improve Ease of Work & Ease of Doing Business. Improving Trust, Up-Level Partnering, Interaction Bridges, Driving Change by Influence, 5 Execution Silos + 5 Operational Silos, 4 Keys to Smoothing Silos, New Segmentation for New Times, AI Segmentation Speeds Growth.
Increase cooperation, improve strategic impact, navigate cultural, political and personality gaps, reduce silos, and influence company-wide use of customer intelligence. Templates, how-to, examples, interactive events in 5-minute to 40-minute actionable bites. 14-day free trial. $49/month. Try it!
Avoid the school of hard knocks. Another perspective can help you excel. Coach Lynn Hunsaker has been in your shoes, leading CXM in complex firms. You present what you’re working on. Get on-the-spot feedback. Calls are up to 90 minutes, max 2 people from your team. Signup! https://clearaction.com/cx-coaching
[10/22/2020] Free Q&A session to reinforce key points, learn what’s most important in your exam readiness, and ask anything about the CCXP body of knowledge. Instructor Lynn Hunsaker is a CXPA Recognized Training Provider. Exclusive to buyers of ClearAction's CCXP materials (https://clearaction.com/ccxp-course) or Value Exchange (https://clearaction.com/1exchange). RSVP today! https://clearaction.com/event/ccxp-qa-west/
[10/14/2020] Free Q&A session to reinforce key points, learn what’s most important in your exam readiness, and ask anything about the CCXP body of knowledge. Instructor Lynn Hunsaker is a CXPA Recognized Training Provider. Exclusive to buyers of ClearAction's CCXP materials (https://clearaction.com/ccxp-course) or Value Exchange (https://clearaction.com/1exchange). RSVP today! https://clearaction.com/event/ccxp-qa-west/
Infobip has launched Conversations, a new omnichannel contact center solution that connects the world’s most popular messaging channels and provides businesses with the necessary data to seamlessly communicate with customers on multiple channels, using one simple interface.
Thinking about getting started…but not sure how? Started your journey but not going anywhere? Attended conferences and seminars and still not sure what’s next? Hoping for something to inspire you…but not seeing it? Waiting, procrastinating, and worrying won’t get you any closer to improving your CX. Save 25% now!
Dynamics Labs is a Customer Relationship Management (CRM) training platform created by Pascalcase Software. We specialize in Microsoft Dynamics 365 Training. You can find video tutorials, courses, case studies, assignments, and more. Our training methodology is entirely different compared to old school approaches. We focus on the case-study-driven approach.
Free consulting hour includes: advice giving and revision of current processes, online campaigns or digital strategy. Delivering the actual work is not included. This can for example be NPS surveys, email or social media campaigns, sales or service processes in CRM, business intelligence etc. Anything related to digital.
Designhill is a #1 graphic design platform for business owners to source high-quality designs including logos, website design, and more at affordable prices. For designers, it's a platform to earn by participating and sharing their work.
At CX Lab we use the latest thinking from behavioural science and neuroscience to help clients to deliver measurable commercial returns. We use advanced biometric devices to understand customers’ unconscious behaviour. Armed with this insight we then design and implement experiences that deliver a measurable difference e.g. 22:1 RoI
Inexture Solutions LLP is the best web and mobile app development company. We offer Enterprise solutions and products that can help you achieve your goals. Get a wide range of Digital Solutions that can boost your business manifold. Choose what's best for you.
Automate.io is an easy-to-use & affordable solution for integrating cloud apps & services to create simple one-to-one integrations or complex workflows. Users can now automate sales, marketing, and business processes in minutes and save 40+ hrs/week. And the most interesting part? It doesn't require any IT help.
Signity Solutions is a New Jersey-based top web and mobile app development company that specializes in providing development, designing, and marketing services to Startups, SMBs, and Enterprises. Our digital solutions include - Custom and on-demand digital product development, RPA, AI/ML Development, enterprise search technology, and Salesforce & Zoho Consultations.
IT Solutions Provider solution
Quy Technology is a top-notch IT Solutions Provider company offering Custom Mobile App Development, Game App, Augmented Reality, Virtual Reality, Artificial Intelligence, Computer Vision and Enterprise mobility solutions.
Discover what bothers your customers and hurts your business the most. In just a few clicks, categorize and trend 100,000's of customer support cases, tickets and live chats.
Brands are increasingly using customer experience to differentiate and drive business performance, but often focus on chasing metrics rather than focusing on business outcomes. By combining performance measurement, behavioral data and predictive analytics, ENGINE reveals the specific levers that will drive customer acquisition and retention.
Video Production and Photography solution
We're London-based specialists in video production and photography and work across a diverse range of sectors. We're currently working remotely to deliver creative content for our clients for advertising, web and social media use. Very happy to work with both small/emerging businesses and larger companies.
Fireart Studio is a design and software development company. With 50+ senior professionals onboard and 7-year-experience in business, we create cutting-edge digital products that help brands grow. Fireart has become a design and tech partner for global brands, such as Google, Rolls-Royce, MyTaxi, Atlassian, Codio, Pipedrive, Swisscom, Huawei, and Bolt.
Quick launch customer self-service solution
Launch customer self-service sites in days, not works, with the leading provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations.
Vantage Fit is an all-in-one corporate health and wellness solution from Vantage Circle. With features like step tracking, heart rate monitoring, calorie counter, and more, Vantage Fit enables employers to create simple and engaging wellness programs and challenges for their employees to help them stay healthy and fit.
Upkook is the first Iranian customer experience management platform
We offer RevTwo Navigator, a mobile application that uses AI to help field service technicians and machine operators fix problems faster and earlier. In this age of COVID-19, customers can fix some problems using Navigator so they don't have to have a service tech risk coming to visit.