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For a Great Service Experience, Engage with Customers in Their Native Languages event

[05/27/2021] Global businesses often overlook the importance of providing multilingual support to their customers, while 74 percent of consumers prefer to buy products in their native language. Learn how BlueJeans, a video conferencing provider, handled an exploding volume of customer interactions requiring translation. You'll get ROI tips and much more!

The Customer Experience Field Guide: A Practical Manual for Getting Things Done book

While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

Best Practices to Prove the Business Value of Customer Experience resource

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Digital CX Opportunities to Kickstart the New Year resource

If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) and contact center leaders? Kate Leggett of Forrester Research and Peter Milligan of Five9 reveal the top digital CX opportunities to kickstart 2021.

Automate Processes and Build Enterprise-Grade Applications with No-Code solution

Quixy is a cloud-based user-friendly digital transformation platform that empowers business users with no coding skills to build unlimited enterprise-grade applications, using simple drag and drop design, ten times faster compared to traditional approach consequently enhancing efficiency, transparency and productivity of business operations.

Customer Self-Service solution

Automating customer engagement channels helps you manage high volumes of calls at busy times or in emergencies. Advanced Natural Language IVRs, intelligent call routing and smart chatbots will let your customers sort their enquiries out themselves. You can be open 24x7 and take secure payments at any time.

Customer engagement solution

Give your teams the right tools to engage in the way customers want to. We offer all the agent-assisted and self-service channels you need, from one supplier so you can take what you need today and add new tools as you need them.

Secure, PCI DSS compliant payments - from anywhere solution

Simple and secure solutions for enabling customer service teams or contact centre agents to take payments over phone, web, chat, chatbot, messaging or apps from office, remote or home working environments - all solutions are Payment Card Industry Data Security Standard (PCI DSS) compliant.

Live Online Weekly: Driving Strategic CX Maturity Class by CXPA Recognized Training Provider Lynn Hunsaker event

[04/01/2021] Thursdays 11:30-1 ET. The quickest way to master the CXM body of knowledge for ANYONE wanting to leapfrog CX norms (CX enthusiasts + existing or aspiring CCXPs). Plus: immediate access to extensive online resources. Drive CXM **maturity** -- not just the basics. Compare best practices vs. strategic impact vs. maturity.

Free Assessment for CustomerThink Subscribers offer

To help organizations navigate and recover from the pandemic, we provide free assessment of your marketing ROI measurement strategy and suggestions on how to improve to stay ahead. AlphaConverge's consulting team are either experts from other leading management consulting firms like Accenture or from top schools with various certifications.

Repurpose for Profit with Custerian solution

Learn from the Pioneers of People Experience and how we use it to accelerate your business. We complete fast paced journey design to gain a pragmatic outside in approach that breaks down silos and results in high-level actionable plans. Get in touch for a taster of our approach and impact!

Website Development Services solution

Semidot Infotech is a top-rated web development company, offers robust web development services. Our experts create premium websites & custom apps for all sizes of businesses from Startups to Enterprise. Get scalable and futuristic websites, using the top web development technologies, and best web development practices.

The Book of all 20 Methodologies of CRM and CX book

The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service: Why, When and How to use Each One - Including Disney Institute, ... Insights, NPS, COPC, so on... In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully.

30 Advice from 30 Greatest Professionals in CRM and Customer Service in the World book

Imagine the following situation: you were invited to a private meeting. In this meeting, you are with the greatest professionals in the world for Customer relationship management (CRM) and Customer service. Will you imagine it?

The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience book

The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: ... One New Digital World. A famous Information Techonology´s phrase said: … the computing created soluctions for problem its own computing created.
Once thing is true.

Data Science and Business Intelligence: Advice from important Data Scientists around the World book

So, with this book, I am proposing that all the employees and companies will arrive one day that they will know how to use, from their data, their sixth sense. The sixth sense is an extrasensory perception, which goes beyond our five basic senses, vision, hearing, taste, smell, touch. It

Free Outsourced Quality Assurance Evaluation + Resources resource

Are you using valuable internal resources to handle Quality Assurance in your call center? Are you confident your internal QA is capturing the customer's reality? Check out VereQuest's ebook "Guide to QA Outsourcing" and then get in touch for a no-obligation QA assessment to see for yourself!

Repurpose for Profit with Custerian solution

Learn from the Pioneers of People Experience and how we use it to accelerate your business. We complete fast paced journey design to gain a pragmatic outside in approach that breaks down silos and results in high-level actionable plans. Get in touch for a taster of our approach and impact!

Powered by AI, the Customer Satisfaction Survey Solution that reads all your feedback for you solution

Opinyin’s is full featured customer satisfaction survey solution whose patented AI automatically reads every piece of your feedback for you, turning it into powerful data and insights, at a price any business can afford. NPS®, CES & CSAT as standard plus more.

Drive profits and performance with real time feedback solution

Improve the customer experience through feedback. ViewPoint feedback kiosks capture in-the-moment feedback while customers are in your store or venue. This means you learn how their experience compared to their expectations in an instant. It’s like having your own mystery shopper on-site 24/7.

Connecting Strategy to Outcomes by aligning colleagues to Business Purpose solution

Strategy Practitioners, focused on creating an improvement in performance by harnessing the power of existing Colleagues to effect change. Our approach is to identify & remove unproductive cost, whilst driving People Centred Experience in to deliver a growth in shareholder value, aligned to the Brand values & Business Purpose.

NEW! Live CX Certification Program anytime, anywhere for your team other

The Live CX Certification Program – organized by Global CEM – is ideal for a small group of 4-8, at your preferred time and location!

Repurpose for Profit with Custerian solution

Learn from the Pioneers of People Experience and how we use it to accelerate your business. We complete fast paced journey design to gain a pragmatic outside in approach that breaks down silos and results in high-level actionable plans. Get in touch for a taster of our approach and impact!

Predictive Customer Retention Solution solution

VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.

On-demand, High-Accuracy Data Annotation Services solution

Obtain high-accuracy structured data for your AI and machine learning models, and other data needs, at scale. BUNCH allocates teams of highly-trained annotators trained to handle all types of data - text, images, audio and videos. We secure the highest quality of annotation results through double-pass annotation techniques and strict

Leading Offshore Software Development Company In India solution

ValueCoders is India's top-rated custom web app development company with over 15 years of experience building world-class B2B & B2C applications. It has clients ranging from startups to enterprises and worked with a variety of industry verticals including healthcare, eLearning, Data Analysis, Fintech & eCommerce.

Video and Internet Marketing Solutions solution

We work to grow small businesses, increasing their online visibility by leveraging the latest in internet and video technologies. Specializing in creative camera-less animated video production, custom images, content writing, and SlideShare presentations. We also manage HubSpot CRM, blog management, email marketing, marketing automation, and social media for clients.

Learn more from the Pioneers of People Experience solution

Learn from the Pioneers of People Experience and how we use it to accelerate your business. We complete fast paced journey design to gain a pragmatic outside in approach that breaks down silos and results in high-level actionable plans. Get in touch for a taster of our approach and impact!