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Best Practices to Prove the Business Value of Customer Experience resource

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

The platform for collaborative internal events. solution

Filo.co hosts customizable workspaces for virtual trainings, onboardings, customer advisory boards, workshops and events. Filo integrates directly with Zoom so you can scale your virtual event, meeting or team to any size while still delivering the best quality audio and video experience.

Listen to 'The Intuitive Customer' Podcast - now in the top 5% of all podcasts. resource

"The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter". We focus on customers and growth.

How Voice AI helps firms retain customers and make them buy more resource

Voice AI: Reshaping customer experience in the Retail Industry. What you can achieve with conversational voice AI: Autonomous resolution with human-like conversations; Reduce AHT by 3 minutes; Offer reliable and scalable 24X7 support; Ensure zero wait time for all callers; Deliver CSAT improvement by up

Learn how Severn Trent Water is using information management to raise customer service levels resource

Read the case study to learn how Severn Trent Water achieved faster query and dispute resolution; reduced the costs of supporting legacy systems; and built a strategy to optimize performance of its SAP applications – and ultimately its business.

CX Day Virtual Celebration: Excelling in our Evolving Era (Ritz Carlton speaker + breakout conversations) event

[10/05/2021] In the midst of shifting business and customer priorities, how are customer experience professionals keeping up and adapting? What’s changed for you? What’s on the horizon for 2022? Guest Speaker: Jennifer Blackmon, CEO of EmpowerAble, former Practice Leader at The Ritz Carlton Leadership Center. Hosted by Phoenix CXPA Network.

ADVANCED CX/EX/PX Experience Leadership for Strategic Impact: Culture & Accountability (CX Day $21 90-minute class) event

[10/29/2021] For executives, CX/EX/PX experts, and certified CX professionals (earn CRCs!). Modernize your customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Includes two workbooks, two 50-minute class recordings, links to tools, live class!

ADVANCED CX/EX/PX Experience Leadership for Strategic Impact: Improvement & Design (CX Day $21 90-minute class) event

[10/22/2021] For executives, CX/EX/PX experts, and certified CX professionals (earn CRCs!). Modernize your customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Includes two workbooks, two 50-minute class recordings, links to tools, live class!

ADVANCED CX/EX/PX Experience Leadership for Strategic Impact: Metrics & Analytics (CX Day $21 90-minute class) event

[10/15/2021] For executives, CX/EX/PX experts, and certified CX professionals (earn CRCs!). Modernize your customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Includes two workbooks, two 50-minute class recordings, links to tools, live class!

ADVANCED CX/EX/PX Experience Leadership for Strategic Impact: Operationalized Strategy (CX Day $21 90-minute class) event

[10/08/2021] For executives, CX/EX/PX experts, and certified CX professionals (earn CRCs!). Modernize your customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Includes two workbooks, two 50-minute class recordings, links to tools, live class!

ADVANCED CX/EX/PX Experience Leadership for Strategic Impact: VoX & Intelligence (CX Day $21 90-minute class) event

[10/01/2021] For executives, CX/EX/PX experts, and certified CX professionals (earn CRCs!). Modernize your customer/employee/partner experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Includes two workbooks, two 50-minute class recordings, links to tools, live class!

Online Invoicing Software for Small Businesses solution

InvoiceBerry is an online invoicing software for small businesses. Business owners can create, send and manage their invoices online, keep track of unpaid and paid invoices and follow up with customers. InvoiceBerry integrates with major payment providers such as Stripe, PayPal and Square in order to accept online payments.

Validate your email contacts and boost email marketing ROI solution

Did you know that more than 22% of your email list goes bad every year? Invalid and fake emails wreak havoc on your email marketing and sales. ZeroBounce helps you remove them from your list so you can easily boost click rates and ROI.

Web-to-Print: A step-by-step guide for implementing web-to-print technology book

Written by our founders Abhishek and Nidhi Agarwal and published by Notion Press, the book is a treasure trove for printers who want to drive more sales, keep their repeat customers engaged, streamline their service offerings, and ensure an optimal shopping experience with automation’s help.

Helping Startups, Small and Medium-Sized Businesses to get results from their Customer Experience IT Solutions solution

We are an IT Consultancy, rapidly solving IT challenges to deliver best-in-class Customer Experience strategy and solutions. We respond to start-up or SMB’s unique needs with tailored solutions and excellent customer service so you can keep your customers and potential customers engaged, improve efficiency, increase value and gain a competitive.

Customer Database: A strong foundation to build a successful organisation solution

As businesses, your customers are the lifeblood that brings you success. You should be sure to establish a customer database that is structured, efficient and keeps track of customer information in a new way. This article explores how a well-designed customer database can help your business grow and prosper.

Donna and her team help high growth companies create customers for life. solution

Whether you are just getting started, facing a tsunami of new customers & don't know how to scale, are finding your current customers are your only customers this year, and/or are pivoting to a subscription model, Donna can help you onboard, enable, and engage new and existing customers.

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions book

If you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship.

Get international phone numbers for your business solution

Global Call Forwarding (under United World Telecom) is currently a leading provider of local and toll-free numbers in the US and international markets. We offer various advanced cloud communication solutions to help businesses extend their global coverage.

Comestri is a SaaS platform for eCommerce – PIM, Distributed OMS and Channel Management solution

Comestri is a SaaS platform for eCommerce, combining PIM (Product Information Management), channel management and OMS (Order Management System) technologies.

Uplifting Contact Center Operations (2021 Edition) resource

Complete guide on how the contact center industry is transforming in APAC, Africa, and India.

Work from anywhere with a smart digital workplace platform solution

A digital workplace is a single unified platform for all types of work management and collaboration. It empowers employees to work from anywhere in the world without missing a beat. It lets remote workers communicate, pool resources, manage work, and complete projects, all within a single digital platform.

What Call Center Agents Rant About on Social Media | Expert Panel Discussion event

[07/21/2021] Customer Experience and Contact Center Operations Experts from Arise Virtual Solutions and Jacada join Sheila McGee-Smith to reflect on the true voice of call center agents, as heard on Reddit, Quora, Twitter, Facebook, YouTube, and other social networks to share the 7 surprising insights the rants reveal.

How to Automate Your Contact Center With AI & RPA resource

The Ultimate Guide to Contact Center Automation features 13 power plays inspired by Gartner's research, 14 customer case studies that illustrate how to automate your customer interactions and streamline your contact center interactions, an interactive ROI calculator, and a blueprint to get you started with your own CX automation roadmap.