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CX Impact Summit 2020 event
[10/13/2020] Join thousands of cross-functional leaders and experts at this inaugural event as we explore this unprecedented opportunity for CX leaders to drive impact and steer their organizations to success by elevating the Voice of the Customer.
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.
CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
[10/16/2020] 45-minute fact-packed session using real-life scenarios in 6 CX competencies: strategy, culture, adoption, metrics, design & VoC. 12:05 pm AEDT Friday = 6:05 pm US Pacific Thurs. Get inspired to rise above norms via lesser-known best practices vs. common practices. Happy CX Day! via Lynn Hunsaker, CXPA Recognized Training Provider.
[10/09/2020] 45-minute fact-packed session using real-life scenarios in 6 CX competencies: strategy, culture, adoption, metrics, design & VoC. 10:05-10:50 a.m. US Eastern. Get inspired to rise above the norms via lesser-known best practices vs. common practices, applied to these scenarios. Happy CX Day! via Lynn Hunsaker, CCXP, CXPA Recognized Training Provider.
[10/02/2020] 45-minute fact-packed session using real-life scenarios in 6 CX competencies: strategy, culture, adoption, metrics, design & VoC. 10:05-10:50 a.m. US Eastern. Get inspired to rise above the norms via lesser-known best practices vs. common practices, applied to these scenarios. Happy CX Day! via Lynn Hunsaker, CCXP, CXPA Recognized Training Provider.
VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.
Obtain high-accuracy structured data for your AI and machine learning models, and other data needs, at scale. BUNCH allocates teams of highly-trained annotators trained to handle all types of data - text, images, audio and videos. We secure the highest quality of annotation results through double-pass annotation techniques and strict
ValueCoders is India's top-rated custom web app development company with over 15 years of experience building world-class B2B & B2C applications. It has clients ranging from startups to enterprises and worked with a variety of industry verticals including healthcare, eLearning, Data Analysis, Fintech & eCommerce.
We work to grow small businesses, increasing their online visibility by leveraging the latest in internet and video technologies. Specializing in creative camera-less animated video production, custom images, content writing, and SlideShare presentations. We also manage HubSpot CRM, blog management, email marketing, marketing automation, and social media for clients.
Learn from the Pioneers of People Experience and how we use it to accelerate your business. We complete fast paced journey design to gain a pragmatic outside in approach that breaks down silos and results in high-level actionable plans. Get in touch for a taster of our approach and impact!
Our mission is to help improve your customer and employee experiences through cloud contact center solutions (Five9/Genesys). VDS provides personalized support (little to no cost to you) throughout the entire contact center transformation, including assessing, designing, implementing, and managing your Cloud Contact Center solution. Open to learning more?
Let's team together to build your organization's CX structure... From CX Strategy to VoC to Process Engineering to your CX culture, I've got a proven method and framework to make it happen! Reach out today.
Our customer support services come with tailored processes, 24/5 account management, quality assurance, and instant peace of mind. BUNCH designs and allocates teams of experienced specialists to handle your customers with the highest customer experience standards. We turn your product into a customer-centered business.
Enforce your moderation guidelines on any volume of content with highly experienced content moderation teams. We handle 24/7 moderation on multiple platforms and arrange custom shifts to support your volume peaks. Vet, moderate, and categorize content with zero backlogs. BUNCH allocates highly-skilled content moderators trained to meet the most challenging
Yogi is a SaaS tool that helps companies decipher unstructured customer feedback. Using proprietary Natural Language Processing algorithms, Yogi provides extended insight beyond standard techniques like sentiment analysis and word clouds, towards richer results focused on what customers are actually talking about across various channels.
New business, no customers? This is a common problem for many start-ups and small businesses. In this video and article, we review how to define your USP's, the markets segmentation landscape, how to align your value proposition to the right segments, and deliver marketing operations to succeed.
In recent years many companies invested heavily in CX programs and teams, but few can demonstrate a measurable business impact. Learn how to overcome three of the biggest obstacles to driving real change with CX insights, and how to measure and communicate the business outcome.
VereQuest's library of CUSTOMIZABLE e-learning soft skills modules enables you to move to a new online learning environment for a fraction of the price and time. Plus there are no individual learner fees. Get in touch for a FREE module!
Helping you work remotely: these 6- to 15-minute video tutorials improve Ease of Work & Ease of Doing Business. Improving Trust, Up-Level Partnering, Interaction Bridges, Driving Change by Influence, 5 Execution Silos + 5 Operational Silos, 4 Keys to Smoothing Silos, New Segmentation for New Times, AI Segmentation Speeds Growth.
Increase cooperation, improve strategic impact, navigate cultural, political and personality gaps, reduce silos, and influence company-wide use of customer intelligence. Templates, how-to, examples, interactive events in 5-minute to 40-minute actionable bites. 14-day free trial. $49/month. Try it!
Avoid the school of hard knocks. Another perspective can help you excel. Coach Lynn Hunsaker has been in your shoes, leading CXM in complex firms. You present what you’re working on. Get on-the-spot feedback. Calls are up to 90 minutes, max 2 people from your team. Signup! https://clearaction.com/cx-coaching
[10/22/2020] Free Q&A session to reinforce key points, learn what’s most important in your exam readiness, and ask anything about the CCXP body of knowledge. Instructor Lynn Hunsaker is a CXPA Recognized Training Provider. Exclusive to buyers of ClearAction's CCXP materials (https://clearaction.com/ccxp-course) or Value Exchange (https://clearaction.com/1exchange). RSVP today! https://clearaction.com/event/ccxp-qa-west/
[10/14/2020] Free Q&A session to reinforce key points, learn what’s most important in your exam readiness, and ask anything about the CCXP body of knowledge. Instructor Lynn Hunsaker is a CXPA Recognized Training Provider. Exclusive to buyers of ClearAction's CCXP materials (https://clearaction.com/ccxp-course) or Value Exchange (https://clearaction.com/1exchange). RSVP today! https://clearaction.com/event/ccxp-qa-west/