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CX Day Celebrations in September & October: Great Deals for Advancing Your CX Capabilities offer Featured

CX Day is the perfect time to advance your personal and collective capabilities through ClearAction’s templates, study reports, assessments, coaching, handbooks and courses. ClearAction Value Exchange is a novel way to increase your influence in tackling silos – the next frontier of CX ROI performance. Get great discounts today!

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Getting Your CX Program Unstuck: 3 Secrets From the Trenches event Featured

[09/27/2018] Are your Customer Experience efforts stalled or struggling to show benefits that the CFO will understand? Get the secrets to CX success plus tips on how to deal with common roadblocks and how to use maturity modeling to know where to focus your attention.

How to Drive CX ROI with a Connected Service Experience resource Featured

Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.

Contact Center Supervisor Elearning and Community solution

Develop skill fast with the industry's first and only blended learning system for supervisors and agents being groomed to be supervisors. Community of Practice (CoP), boot camps, certification, industry insight webinars, micro-learning, elearning and virtual coaching.

Do you consistently deliver memorable, extraordinary, and profitable customer experiences? solution

At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.

Do you know just how customer centric you are? Find out with this Free Quiz resource

We all know the customer is important but just how good are you at putting them first in every decision you make? Find out your areas of risk and opportunity with this free evaluation.

Crossing the chasm: From segmentation-based campaigns to ALWAYS-ON MARKETING resource

Always-on marketing is now achievable using real-time AI and a 1:1 Next-Best-Action approach - leading to increased engagement, higher response rates, and improved customer satisfaction. In this guide, you'll learn the three things you need to change to make this happen.

How to IMPROVE CX with AI; A practical guide to success resource

Hype aside, AI today has proven its worth in CX applications. Fueled by a wealth of data and ever-increasing customer expectations, AI has come of age . To reap the rewards, however, brands must figure out where to start and how to safely place their bets for maximal impact.

PIG Strategy: Make Customer Centricity Obsolete and Start a Resource Revolution book

"PIG Strategy is a true innovation in customer experience.” - Shaun Smith, founder of Smith+Co Consultancy, author and professional speaker.

The World's 1st CX Certification - 61st Workshop in Frankfurt on Oct 22-23 event

[10/22/2018] Global CEM Certification Program being run 60 times in Amsterdam, Barcelona, Brussels, Copenhagen, Frankfurt, Milan, London, Paris, Istanbul, Dubai, Johannesburg, Shanghai, Hong Kong, Singapore, Sydney, Los Angeles, San Francisco and Toronto. Its content is developed based on the Branded CEM Method which was first licensed in the Netherlands and Belgium.

Wizu - The Chatbot For Conversational Surveys For Customer Experience, Market Research and more. solution

Wizu is an artificial intelligence powered chatbot that can be used for conversational surveys. Wizu offers a more engaging way to collect feedback which delivers better completion rates and a deeper level of insight. Wizu surveys can be customized, personalized and used in a range of different scenarios.

Custom Software Development solution

CodeFirst is a UK software company that provides customized software solutions to businesses worldwide. We can help improve many areas of your business including customer service. Get in touch for a free consultation to see if a bespoke application can help you. Your customers will thank you for it!

The Best Service is No (need for) Service book

Based on lessons from Amazon where I served as its 1st WW VP of Customer Service, and many companies to whom my LimeBridge co-author David Jaffe introduced the concept, we show that "the best service is no service": Do right thing for your customers, and fix underlying problems.

Web and Mobile Application Development Company solution

Xtreem Solution is a mobile and web application development company that offers solutions for large business and small business enterprise. We are active since 2008 with more than 110+ professionals dedicated experts or developers. Xtreem Solution offers web, mobile, cms, e-commerce application development on cutting-edge technology.

Analytics software and services you can trust solution

SAS is the leader in analytics. Through innovative software and services, SAS empowers and inspires customers around the world to transform data into intelligence. SAS gives you THE POWER TO KNOW®.

Empower people to improve their world by making voices matter solution

As the industry leader in B2B, Confirmit's leading software and services help businesses listen to customers, markets and employees, analyze insights and take action to drive business growth.

Global leader in customer experience solutions solution

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

Connect with customers on any channel solution

The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

Customer relationship management (CRM) platform solution

Salesforce is the world’s #1 customer relationship management (CRM) platform. Our cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.

Inbound marketing and sales platform solution

HubSpot is inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver book

Likeable Business lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. Dave Kerpen reveals the remarkable returns you’ll get when you gain the trust of your customers and stakeholders. In today’s social media world, it literally pays to be likeable.

On Fire at Work: How Great Companies Ignite Passion in Their People Without Burning Them Out book

On Fire at Work flies in the face of other books on workplace culture by showing that employee engagement isn't the ultimate goal--it's merely the starting point. Renowned leadership expert Eric Chester uncovers best practice strategies for getting employees to work harder, perform better, and stay longer.

Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT book

Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal.

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines book

On the front lines of customer service, every day presents new and unexpected challenges-and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call.