Our annual spring promo has been a big success this year. Make sure you buy your Online Courses before June 30th to take advantage of huge savings: 50% off Online Course Bundles or 30% off Individual Online Courses. Hurry, promo ends soon!
Collect and act on NPS-powered customer feedback in real time to deliver amazing customer experiences at every brand touchpoint. By closing the customer feedback loop with NPS, you will grow revenue, retain more customers, and evolve your business in the process. Try it free.
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough, there is always room for improvement. Download this ebook to learn the 4 steps that address the major points you need to consider when building a customer care roadmap.
Integrating CSAT data with Salesforce takes the guesswork out of customer experience management. You can measure service quality across channels, understand the impact of each customer touchpoint, and develop processes to close the loop faster and more effectively. Read this guide to learn how.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities
This important eBook covers eight components of an effective L2R Machine including branding, sales models, offers, content, technology and KPIs – all designed to generate more leads and revenue and build greater company value. You will learn how each of the eight components supports the overall L2R machine.
[06/21/2018] To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! This webinar will explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).
[10/02/2018] At CXSF 2018, Forrester will bring together innovators and technologists to help you weave your technology and strategy into a seamless whole – and help you create immersive, seamless customer experience, online and offline, everywhere, all the time.
Learn Customer Experience Management of 6 competencies: (1) Customer-Centric Culture, (2) Organizational Adoption & Accountability, (3) Voice of the Customer & Insights, (4) Improvement & Innovation, (5) Metrics & ROI, (6) Customer Experience Strategy. For CCXP or anyone! Online recorded course: learn anywhere, anytime, on any computer or mobile device.
A game-changer for your personal growth and for your impact on corporate growth: solutions to Marketing & CX pro's everyday challenges, interactive discovery in do-it-yourself mode or engaging with others, customized learning path customized, easy to pop into throughout your day, rapidly absorb immersive and actionable experiences to apply same-day.
[01/14/2019] The First Global Conference in UK in May 2018 was a huge success. Most people said it was among the best conferences they attended. The second Global conference will be held at Fordham, Lincoln Campus, New York, May 14 and 15, 2019. Contact [email protected]
[06/26/2018] Chris Brown and Dr. Linden Brown, authors of The Customer Culture Imperative, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share advice on engaging your whole organization in customer-centric decision-making that stimulates customers' engagement with your brand for revenue growth.