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Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs event Featured

[03/28/2019] Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource Featured

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

CX Trends 2019: Why Are Brands Struggling and What is the Fix? resource Featured

Most brands haven't mastered customer experience (CX). Get the findings from new research with 1,000 US consumers and 300 brands to understand areas of CX alignment and disconnects. Learn where and why brands are still struggling, and how to turn the tide.

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019 event Featured

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Top IT Consulting & Outsourcing, Software Development, Web & Mobile App Development Company solution

We are an award-winning Digital Consulting & Engineering Firm offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, Startups. PixelCrayons is a team of over 450+ staff members working full time with over 4+ years of average man years experience on board and a cumulative experience worth over 11,500 man years

Commusoft - Job Management Software for Field Service Companies solution

Commusoft is a cloud-based all-in-one software that allows field service businesses to manage their operations from any location. Our job management software is designed to improve business efficiency and customer experience by updating admins on the progress of each job, tracking technicians & inventory, as well as customers and feedback.

Business messaging improves the customer experience and engagement solution

Improve customer experience and engagement, reduce costs and optimize operations with business messaging. Quiq enables customers to engage over sms/texting, web chat, social media, or within your own app. Manage every conversation on a single agent desktop with advanced features that boost productivity. Seamless integration with your CRM.

World's 1st CX Certification in Amsterdam on May 13-14. Early bird expires by Mar 31 event

[05/13/2019] The world's 1st customer experience management certification program has run 61 times in 19 international cities and certified business executives from 69 countries across six continents. The 63rd Workshop will be held in Amsterdam on May 13-14. Early bird discount USD300 expires by March 31. Register now!

"Advice from a Call Center Geek" Call Center Operations Book book

"Advice From a Call Center Geek" takes a look at a new way of running today's high-end contact center. Tom Laird, the CEO of award-winning Expivia Interaction Marketing, a 600 seat USA call center, guides you through the process of developing a world-class operation.

I help business leaders cultivate their Emotional Intelligence to improve results through collaboration & engagement solution

By improving your emotional intelligence, increasing self-awareness, and cultivating psychological safety amongst your team, you increases everyone's confidence. This allows for contribution and reduces anxieties which fuels collaboration. This poises you as a capable leader and powerful resource in any organization. Start with a complimentary conversation, click headline to start.

Get a Free Pass to the World's Largest Virtual Contact Center Summit event

[05/19/2019] Over 35+ speakers and 100+ use-today tools. Contact Center Experts teach you how to Hire, Develop, and Retain high-performing agents. No concurrent session quandary and never miss a session. Get it all from the comfort of your own office and avoid the travel and time away.

Data and Analytics Solutions to Empower Organizations Outperform Competition solution

Established in 1992, Hi-Tech BPO is a leading provider of data and analytics solutions along with text mining and sentiment analysis, assists small-to-large enterprises to track, analyze, and share information critical to staying competitive; and respond to conversations about their brand and industry.

Wizaly is an Algorithmic Multichannel Attribution Platform solution

With its advanced proprietary tracking and powerful big data infrastructure, Wizaly calculates the true value of each interaction. We help customers improve the ROI of their On & Offline media spend by up to 30%.

Bell Integrated, an strategic branding, design and integrated communications agency solution

We're a strategic branding, design and integrated communications agency that transforms brands, businesses, convention and behaviour.

Search Marketing Agency who also provide Data Analytics, Attribution Modelling and Online Branding services solution

ESV Digital UK is a London based Search Marketing Agency who also provide Data Analytics, Attribution Modelling and Online Branding services. We have five group brands, 7 offices, over 200 clients and over 170 employees.

15% Discount on Presentation Coaching offer

Ready to take your presentation skills up a notch...or more? Do you have a speaking engagement to prep for? With 20 years of experience in speaker coaching, Knockout Marketing Strategies will prepare you for the big day. Small group or individual training available.

The only recruiting & staffing software you'll ever need. solution

Ultra-Staff staffing and recruiting software offers an end to end solution with a fully integrated front office, back office, web suite, and mobile application. Ultra-Staff was built to be highly customizable making it a great option for your business, whether you specialize in temporary, contract, or direct hire.

Scorebuddy is a Cloud based staff Quality Assessment (QA) tool used by contact centers solution

Scorebuddy is a Cloud based staff Quality Assessment (QA) tool used by contact centers to measure and improve overall staff performance. Functionality ensures the handling of all forms of customer interactions, ultimately leading to enhanced end-user customer experience.

Customer Advisory Board: Let us help you establish and manage a world-class CAB solution

Ignite Advisory Group is the world’s leading consultancy focused on helping B2B companies engage with executives at key accounts through high-impact customer and partner advisory board programs. Our comprehensive solutions include complete outsourced management, assessment and benchmarking, on-site and hosted training, meeting facilitation and program mentorship.

New Year: New Professional Development Opportunities other

Be the leader in your industry by training with affordable Customer Experience Online Courses. Your CXU subscription pays per month, quarter, or year for convenient and comprehensive online professional development.

Custom software Development Company solution

CIS Established in 2003, Cyber InfraStructure Pvt. Ltd. or CIS is a leading custom software development company in USA, UK. Since 2003, CIS has been providing highly optimized technology solutions and services for SMEs and large scale enterprises across the world.

Web Development Company solution

Zealous System Pvt. Ltd. is a Clutch recognized Top B2B companies in India with Microsoft Gold Partner Certification to its accolade. We specialize in providing high-quality software, web, and mobile application development services across the globe.

Marketing tools to supercharge your startup. resource

SURGE is the ultimate directory of marketing software and platforms to start and grow your business. Reviewed and recommended by top marketers.

Attract More Customers with Visionary Marketing solution

As marketing, innovation, culture and change specialists, our breakthrough thinking and creative execution empowers companies to be fearless in the face of chaos. The future belongs to those who see it coming, let's create it together.