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Transform Customer Care in 2019: New Research on When Consumers Prefer to Talk or Type event Featured

[11/29/2018] From the phone to Alexa, consumers expect brands to be ready for them anytime, anywhere. New research with 2,000 US adult consumers reveals what prompts one consumer to pick up a phone, while others to use social media to engage with a brand.

Employees can make or break great customer experiences. Are you engaging them for growth? VIDEO resource Featured

To deliver a great customer experience, you must first do the work of ensuring your employees are empowered to deliver on your vision. See how our community platform is designed to shape an ecosystem of knowledge between decision makers and the front line, ensuring greater ROI on your CX program.

Connect In the Now: Preparing Your Brand to Engage with Today’s Consumers resource Featured

Today, experiences are won or lost in the moment they occur. Learn how brands can take advantage of new ways (mobile apps, messaging, connected devices, and more) to engage with customers in real-time to turn a live experience into an opportunity to proactively improve.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Getting Your CX Program Unstuck: 3 Secrets From the Trenches resource Featured

Are your Customer Experience efforts stalled or struggling to show benefits that the CFO will understand? Get the secrets to CX success plus tips on how to deal with common roadblocks and how to use maturity modeling to know where to focus your attention.

Convert More Customers with Applied Empathy solution

markempa helps B2B companies attract and convert more customers with empathy-based marketing. Let us help you create more emotive marketing that connects to customer motivation that inspires action and conversion. Get free resources.

How Coca-Cola® Adds Life to Contact Center Employee Engagement resource

In this free on-demand training seminar Joe Rogers of Coca-Cola delivers an amazing multi-pronged approach that he and his team implemented that adds value to the individual, the contact center and the company. Get BONUS MATERIALS (cheat sheets and guides) as well.

Enterprise Software Development & Digital Solution Consulting Company solution

SPEC INDIA is ISO 9001:2015 certified software solutions and services company based in Ahmedabad, India, providing accelerated and cost-effective enterprise software development solutions to a large portfolio of customers across the globe since last 30 years.

Best Software Development Company in USA solution

Dedicated Developers is a top-tier Web and Mobile Application Development company. The company was founded in 2007 and employs over 100 employees globally. Their industry leadership stems from their unique model that combines US-based project management and leadership with access to top talent in The UK, Philippines, and Argentina.

Web and Mobile App Development Services Provider solution

Dev Technosys expertise at developing customized iOS and Android Mobile Application, our vast pool of 100+ employees is a perfect amalgamation of talent and expertise in BA ’s, UI/ UX designing, web developing, App developing (Native or Hybrid) and also we have QA’s and SEO professionals.

The Navik AI Platform and Solutions from Absolutdata Create Scalable Business Impact Across the Enterprise solution

Absolutdata products and services deliver scalable business impact across the enterprise by combining cutting edge AI and ML with its heritage in analytical frameworks, business understanding and technology. Absolutdata’s NAVIK AI Platform for the enterprise blends AI, technology, data and analytics to serve as the intelligence layer for forward-thinking companies.

Think you know CX? Check your knowledge here for free using CX University CXQ resource

CXU offers a 30-Question CX Quotient Assessment. You must complete the registration for a CXU Test account. There is no charge to register for an account or access the options available to you. The results of the free CXQ Assessment will also be available immediately and sent to your email.

Bespoke Mobile App Development solution

Intelivita is a bespoke web and mobile app development company based in Leeds, UK. With 6+ years of industry experience, Intelivita offers AR, VR, Android and iPhone app development services. We have developed over 100+ apps with the success rate of 99%. Get in touch with us now [email protected]

Empowering Customer Experience Excellence Through Voice of the Employee: Talk Show event

[11/06/2018] Case study on integrating Voice of the Employee with customer-centric culture, brand promise and significant improvements in customer experience and profit growth. Shared by Roger Pugsley, Director of Service Excellence at Oxford Property Group: winner of 2018 Customer Culture Award from Customer Service Professionals Network and other accolades.

Call Analytics to Improve Patient Experience in Healthcare event

[10/30/2018] In this webinar, you'll learn which call analytics are most helpful in improving: Patient Engagement, Staffing Levels, Service, Compliance. It is on Tuesday, October 30th at 10:00 am to 11:00 am PDT. Know you can't make it? Register anyway and I'll send you the recording later!

Most Trusted Mobile App Development Company solution

Cumulations Technologies is a Mobile App Development and IoT solutions development company. We have a Successful track record of launching Android and iOS apps for small Startups to big enterprise business.We are offering our wide range of web and mobile app development services across the globe since 2012.

Mobile App Development Company solution

360 Degree Technosoft is located in the heart of Ahmedabad. It has a positive track record of satisfying more than 150 clients and having served 30+ countries. It has developed more than 600 apps in varied categories like restaurant, real estate, travel, health, music, and many more.

Improve Customer Experience - Lightico solution

Lightico’s real-time digital engagement platform enables businesses to accelerate sales and service requests. With Lightico, while on a call, customers digitally sign documents, complete forms, share customer documents/ID, see images and videos and process payments securely. Lightico’s instant collaboration solution streamlines company workflows and improves customer experiences.

Hire PHP Developer solution

Looking for PHP web development? Xtreem Solution has a robust team of dedicated professionals PHP developer and always looking forward to serving to the valuable client. We are active since 2008 and known as an award-winning mobile and web development company. Get in touch today with +1 (215) 789-9711

Retention reinvented: 5 keys to building sustainable customer relationships resource

The gap between customer expectations and actual experience is already huge, and it's only getting wider. To avoid nightmares and successfully win over and retain customers, brands must provide preemptive and proactive experiences consistently across multiple channels. Learn about organizations that have transformed their approach and achieved impressive results.

Mobile App Development Company | Top App Developers USA solution

The NineHertz is known for its persistence performance in delivering high-quality applications. We have been recognized and listed as one of the Top Mobile Application Development Company by Appfutura.com, and Clutch.co. We have been active in the market for 9+ years and have developed 1000+ mobile applications for our clients.

What is a lead generation company? resource

Can a lead generation company actually deliver the Holy Grail that every business is seeking—the right amount of qualified leads to keep your sales pipeline moving? Yes. Let’s first examine what a lead generation company can do and then explain what a lead generation company is NOT.

Mobile Application Development Company solution

Xtreem Solution offers services or solution for large and small business enterprises in mobile application development. Xtreem Solution is a US-based IT enterprise that known as globally and works on latest and cutting-edge technology. Active since 2008 with 110+ professionals developers. Xtreem Solution develops on-demand mobile app, hybrid apps.

Contact Center Supervisor Elearning and Community solution

Develop skill fast with the industry's first and only blended learning system for supervisors and agents being groomed to be supervisors. Community of Practice (CoP), boot camps, certification, industry insight webinars, micro-learning, elearning and virtual coaching.

Do you consistently deliver memorable, extraordinary, and profitable customer experiences? solution

At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.