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[03/28/2019] Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.
How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.
CX Trends 2019: Why Are Brands Struggling and What is the Fix? resource Featured
Most brands haven't mastered customer experience (CX). Get the findings from new research with 1,000 US consumers and 300 brands to understand areas of CX alignment and disconnects. Learn where and why brands are still struggling, and how to turn the tide.
You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
We are an award-winning Digital Consulting & Engineering Firm offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, Startups. PixelCrayons is a team of over 450+ staff members working full time with over 4+ years of average man years experience on board and a cumulative experience worth over 11,500 man years
Commusoft is a cloud-based all-in-one software that allows field service businesses to manage their operations from any location. Our job management software is designed to improve business efficiency and customer experience by updating admins on the progress of each job, tracking technicians & inventory, as well as customers and feedback.
Improve customer experience and engagement, reduce costs and optimize operations with business messaging. Quiq enables customers to engage over sms/texting, web chat, social media, or within your own app. Manage every conversation on a single agent desktop with advanced features that boost productivity. Seamless integration with your CRM.
[05/13/2019] The world's 1st customer experience management certification program has run 61 times in 19 international cities and certified business executives from 69 countries across six continents. The 63rd Workshop will be held in Amsterdam on May 13-14. Early bird discount USD300 expires by March 31. Register now!
"Advice From a Call Center Geek" takes a look at a new way of running today's high-end contact center. Tom Laird, the CEO of award-winning Expivia Interaction Marketing, a 600 seat USA call center, guides you through the process of developing a world-class operation.
By improving your emotional intelligence, increasing self-awareness, and cultivating psychological safety amongst your team, you increases everyone's confidence. This allows for contribution and reduces anxieties which fuels collaboration. This poises you as a capable leader and powerful resource in any organization. Start with a complimentary conversation, click headline to start.
[05/19/2019] Over 35+ speakers and 100+ use-today tools. Contact Center Experts teach you how to Hire, Develop, and Retain high-performing agents. No concurrent session quandary and never miss a session. Get it all from the comfort of your own office and avoid the travel and time away.
Established in 1992, Hi-Tech BPO is a leading provider of data and analytics solutions along with text mining and sentiment analysis, assists small-to-large enterprises to track, analyze, and share information critical to staying competitive; and respond to conversations about their brand and industry.
With its advanced proprietary tracking and powerful big data infrastructure, Wizaly calculates the true value of each interaction. We help customers improve the ROI of their On & Offline media spend by up to 30%.
We're a strategic branding, design and integrated communications agency that transforms brands, businesses, convention and behaviour.
ESV Digital UK is a London based Search Marketing Agency who also provide Data Analytics, Attribution Modelling and Online Branding services. We have five group brands, 7 offices, over 200 clients and over 170 employees.
Ready to take your presentation skills up a notch...or more? Do you have a speaking engagement to prep for? With 20 years of experience in speaker coaching, Knockout Marketing Strategies will prepare you for the big day. Small group or individual training available.
Ultra-Staff staffing and recruiting software offers an end to end solution with a fully integrated front office, back office, web suite, and mobile application. Ultra-Staff was built to be highly customizable making it a great option for your business, whether you specialize in temporary, contract, or direct hire.
Scorebuddy is a Cloud based staff Quality Assessment (QA) tool used by contact centers to measure and improve overall staff performance. Functionality ensures the handling of all forms of customer interactions, ultimately leading to enhanced end-user customer experience.
Ignite Advisory Group is the world’s leading consultancy focused on helping B2B companies engage with executives at key accounts through high-impact customer and partner advisory board programs. Our comprehensive solutions include complete outsourced management, assessment and benchmarking, on-site and hosted training, meeting facilitation and program mentorship.
Be the leader in your industry by training with affordable Customer Experience Online Courses. Your CXU subscription pays per month, quarter, or year for convenient and comprehensive online professional development.
Custom software Development Company solution
CIS Established in 2003, Cyber InfraStructure Pvt. Ltd. or CIS is a leading custom software development company in USA, UK. Since 2003, CIS has been providing highly optimized technology solutions and services for SMEs and large scale enterprises across the world.
Web Development Company solution
Zealous System Pvt. Ltd. is a Clutch recognized Top B2B companies in India with Microsoft Gold Partner Certification to its accolade. We specialize in providing high-quality software, web, and mobile application development services across the globe.
SURGE is the ultimate directory of marketing software and platforms to start and grow your business. Reviewed and recommended by top marketers.
As marketing, innovation, culture and change specialists, our breakthrough thinking and creative execution empowers companies to be fearless in the face of chaos. The future belongs to those who see it coming, let's create it together.