The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough, there is always room for improvement. Download this ebook to learn the 4 steps that address the major points you need to consider when building a customer care roadmap.
Integrating CSAT data with Salesforce takes the guesswork out of customer experience management. You can measure service quality across channels, understand the impact of each customer touchpoint, and develop processes to close the loop faster and more effectively. Read this guide to learn how.
Part practice handbook, part novel, part therapy, Customer what? is a practical guide to creating, and sustaining, the focus on customer experience to create value in the long term. The book is divided into four sections – each contains an overview of what needs doing; a set of practical activities
This important eBook covers eight components of an effective L2R Machine including branding, sales models, offers, content, technology and KPIs – all designed to generate more leads and revenue and build greater company value. You will learn how each of the eight components supports the overall L2R machine.
To manage customer interactions, companies started with call centers, then evolved to multi-channel contact centers. Next: The CX Center! Explore the strategies and technologies required to deliver truly differentiated experiences, using customer listening, agent assistance, and self-service powered by artificial intelligence (AI).
[10/02/2018] At CXSF 2018, Forrester will bring together innovators and technologists to help you weave your technology and strategy into a seamless whole – and help you create immersive, seamless customer experience, online and offline, everywhere, all the time.
Learn Customer Experience Management of 6 competencies: (1) Customer-Centric Culture, (2) Organizational Adoption & Accountability, (3) Voice of the Customer & Insights, (4) Improvement & Innovation, (5) Metrics & ROI, (6) Customer Experience Strategy. For CCXP or anyone! Online recorded course: learn anywhere, anytime, on any computer or mobile device.
A game-changer for your personal growth and for your impact on corporate growth: solutions to Marketing & CX pro's everyday challenges, interactive discovery in do-it-yourself mode or engaging with others, customized learning path customized, easy to pop into throughout your day, rapidly absorb immersive and actionable experiences to apply same-day.
[01/14/2019] The First Global Conference in UK in May 2018 was a huge success. Most people said it was among the best conferences they attended. The second Global conference will be held at Fordham, Lincoln Campus, New York, May 14 and 15, 2019. Contact [email protected]
[06/26/2018] Chris Brown and Dr. Linden Brown, authors of The Customer Culture Imperative, will be interviewed by Lynn Hunsaker on the Customer-Centered Management talk show to share advice on engaging your whole organization in customer-centric decision-making that stimulates customers' engagement with your brand for revenue growth.
INBOUND 2018 Event
[09/04/2018] The 20,000-plus inbounding marketing conference invades Boston once again at the Boston Convention & Exhibition Center Sept 4-7. Attendees will get their fair share of conference organizer HubSpot’s latest technology advancements and developments from their partners, but it’s also a conference to pick up on inbound marketing strategies and new
[09/04/2018] The Content Marketing Institute brings back its annual content marketing conference to the Huntington Convention Center in Cleveland Sept. 4-7. Conference officials promise attendees marketers will come back to their organizations post-conference with a solid content marketing strategy. Featured speakers include actress Tina Fey, Amber Guild, president of T Brand.
The fifth annual conference takes place at the Hyatt Regency McCormick Place in Chicago Sept. 18-19. Conference officials promise to deliver tips and strategies that will help professionals gain insight in the areas of ROI on CX, customer experience challenges and AI.
Some speakers include Carissa Ganelli, chief digital officer.
MarTech East, Boston Event
[10/01/2018] The bi-annual collection of marketing technology vendors and digital marketing practitioners takes place at the Hynes Convention Center in Boston Oct. 1-3. Scott Brinker, known for his Chief Marketing Technologist blog, hosts the conference that began in 2014.
CMSWire’s DX Summit 2018 Event
[11/12/2018] The DXSummit returns for its fourth annual conference on digital customer experience at the Radisson Blu Aqua in Chicago Nov. 12-14. It will feature brands such as Hilton, Thomson Reuters, Comcast and Cisco. The focus this year will be on creating digital customer journeys and voice of the customer-driven innovation.
Zoho Desk is the industry's first context-aware help desk software. With powerful reporting features, intuitive UI, effective automations and integrations, you can transform your customer service and turn it into your competitive advantage. Try the award-winning software for free.
The Book of NPS Resource
Introducing the all-new simple, straight-talking guide to evolving your business by collecting and acting on customer feedback with Net Promoter Score (NPS). You'll learn NPS basics and best practices; the business impact of mobile NPS; how NPS affects your industry; and more!
[07/26/2018] Customers expect an effortless, connected experience. Business leaders want to see a return from CX investments. The solution: Start with customer service! Learn how successfully optimizing and connecting service processes to provide a superior customer experience can be the foundation for continued CX momentum and executive support.
[01/17/2019] This conference helps attendees identify and focus on the key factors and new influencers that are impacting their market strategies, and the related implementation issues.
[01/29/2019] This global summit is focused on the Telecoms industry and will help you master evolving customer needs through CRM and CS strategies in both the B2B and B2C sectors. Attendees will learn how to optimize all touch points to evaluate core customer data and grow their balance sheets.
3XE Digital Dublin Event
[10/18/2018] The aim of this conference is to take you from discussing “what’s possible” in digital marketing to “how to implement” it in digital campaigning. The focus is on how to leverage and combine your CRM, social media & sales strategies all at once.
[10/03/2018] Harness The Latest Tools, Technologies & Digital Innovations, Leverage Insight & The Voice Of The Customer From Your Data, Empower Your Employees To Drive A Customer-Centric Culture, Deliver Excellent Frontline Customer Service & Demonstrably Impact The Bottom Line
[03/24/2019] This conference is the best opportunity for those wanting to hear about the future of media and technology in the B2B and B2C sectors directly from the innovators who are driving its development.
4eXtreme365 Austin 2018 Event
[12/04/2018] Join experienced technical professionals at this two-day event focused on helping people get the most out of CRM. It’s split between two dates – first for partners and then for customers – and is dedicated to delivering future trends of CRM.
[04/08/2019] With over 650 participants projected to attend, the Customer Strategy & Planning conference moves attendees past “looks good” to success. Top performers share their experiences in best practice, with real insightful experiences, case studies and industry leader speakers.