ManageEngine Launches Mobile Apps for Identity Management, Password Self-Service


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Multi-System Password Management Support for IBM iSeries, HP UX-11 Users

• ADSelfService Plus iOS app lets end users sync and reset their passwords
• ADManager Plus iOS app lets IT teams reset user passwords, more
• Download ADSelfService Plus at and ADManager Plus at
• View online tours of the ADSelfService Plus mobile app at and the ADManager Plus mobile app at

PLEASANTON, Calif. — November 7, 2013 — ManageEngine, the real-time IT management company, today launched two native, iOS-based mobile apps for businesses running the company’s self-service password manager, ADSelfService Plus, and its Active Directory management software, ADManager Plus. The ADSelfService Plus mobile app gives end users secure, 24×7 password self-service and synchronization capabilities while the ADManager Plus mobile app makes Active Directory user management capabilities available to IT administrators. Designed for iOS devices, the new apps improve productivity for end users and IT staff who must work while on the go. Video tours of the ADSelfService Plus and the ADManager Plus mobile apps are available at and, respectively.

In addition to the new mobile apps, ManageEngine also announced that ADSelfService Plus now supports the password management needs of enterprises running on IBM iSeries (AS/400) and HP UX-11 systems.

Mobilizing ADSelfService Plus

“The era of cubicle-confined workers is almost over,” said Manikandan Thangaraj, director of product development, ManageEngine. “Today, mobile workers can work from anyplace their smart devices can connect to the Internet. However, that work often comes to a grinding halt when mobile users forget their passwords and endure the long wait for rescue by the help desk. Our new ADSelfService Plus mobile app lets users fix their password issues — right from their iPhones and iPads — and regain lost access by themselves.”

Enterprises that have implemented ADSelfService Plus 5.0 can install the new mobile app on end users’ iPhones, iPads and iPod touches, enabling those users to manage their passwords at any time, from anywhere — without help desk assistance. The mobile app also extends ADSelfService Plus’s password synchronization functionality, allowing end users to synchronize passwords among their various accounts for on-premise IT systems or cloud apps.

While resetting their passwords, the app prompts users to choose a password which adheres to the organization’s password policy. Administrators of mixed environments can also deploy the password policy of one system over another system.

“Awesome application,” said Jeremiah Cargill, CIS manager at Austin Foam Plastics, Inc. Cargill tested the ADSelfService Plus mobile app, which is now being deployed throughout his company. “Now users can reset passwords from the mobile device securely.”

ADManager Plus for iOS

“The IT help desk team constantly strives to enable anywhere, anytime access for end users,” said Thangaraj. “The new ADManager Plus mobile app ensures the team has the same advantages of working while on the go. We’ve already launched an Android app for ADManager Plus that offers similar user management capabilities to IT administrators. With these two apps, the IT help desk can be available to serve end users 24×7.”

The new ADManager Plus mobile app can be installed on IT administrators’ iPhones and iPads, converting those devices into user management tools. Through a WiFi or cellular network, the native app connects to the ADManager Plus server and provides a secure channel to the company’s Active Directory. In turn, administrators can perform the following essential user management tasks while on the go:

• Reset user passwords
• Unlock locked-out accounts
• Enable or disable user accounts
• Delete user accounts

“The ADManager Plus mobile application is a great added feature to an already great product,” said tester Daniel Cloete, team leader, Information Security Services at UCS South Africa. “It allows me to manage users from anywhere, at any time. This saves a lot of time, and I don’t need to take my laptop with me everywhere.”

ADSelfService Plus: Multi-System Password Management, Selective Password Sync

Some enterprises’ security or system design concerns mandate that users must have different passwords for different systems. Such a mandate increases the burden placed on any IT administrator who oversees a heterogeneous environment in which various systems are maintained in discrete silos, e.g., Windows, IBM and HP-Unix systems all have their own on-premise as well as cloud apps.

To address the password challenges of such heterogeneous environments, the latest version of ADSelfService Plus lets administrators provide end users an option to choose the IT resource they wish to reset the password for, e.g., IBM iSeries or Active Directory. Additionally, if the administrator feels that there are a few apps whose passwords can be synchronized, she can configure the system such that end users selectively synchronize passwords of those apps.

Pricing and Availability

The ADSelfService Plus mobile app is available for free from the Apple App Store at and requires an upgrade to ADSelfService Plus 5.0, which is available for download at In addition to a fully functional, 30-day evaluation edition, ADSelfService Plus is available as a Free Edition, Standard Edition and Professional Edition. Standard Edition prices start at $595 per year for 500 users. Professional Edition prices start at $995 per year for 500 users.

The ADManager Plus mobile app is available for free from the Apple App Store at ADManager Plus 6.1 is available for download at In addition to a fully functional, 30-day evaluation edition, ADManager Plus is available as a Free Edition, Standard Edition and Professional Edition. Standard Edition prices start at $495 per year, and Professional Edition prices start at $795 per year.

For more information about ADSelfService Plus, please visit, and for more information about ADManager Plus, visit For more information on ManageEngine, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.

About ADSelfService Plus

ADSelfService Plus is a turnkey IT self-service solution that can be easily implemented by administrators and quickly adopted by end users. It offers password self-service, self-service directory updater, password expiry notifier and a people search. It helps the IT help desk by reducing their chief source of burden — the password reset tickets — and spares the end users from frustration due to computer downtime. For more information, please visit

About ADManager Plus

ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps AD administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use user interface, ADManager Plus handles a variety of complex tasks and generates an exhaustive list of AD Reports, some of which are an essential requirement to satisfy compliance audits. For more information on ManageEngine ADManager Plus, visit

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.


ManageEngine is a trademark of Zoho Corp. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Tags: ManageEngine, real-time IT, Zoho, ADSelfService Plus, ADManager Plus, Active Directory, iOS, iPhone, iPad, iPod touch, mobile devices, IBM iSeries, HP UX-11, password management, IT management, application performance management, user experience monitoring, cloud, virtualization, network management, server management

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Dottie O’Rourke
TECHMarket Communications
(650) 344-1260
[email protected]

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