ManageEngine Drives ITIL Adoption with ServiceDesk Plus Pricing


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Company Puts ITIL in Reach for SMBs with Help Desk Tool Combining
ITIL with Integrated Asset and Project Management for $995

• Single pane of glass provides view of IT help desk, asset management and project management activities
• Low price lets an IT team expense ServiceDesk Plus on a credit card
• View the online demo at

PLEASANTON, Calif. — June 5, 2013 — ManageEngine, the real-time IT management company, today announced new pricing policies to drive ITIL adoption by both SMBs and enterprise organizations via its ITIL-ready help desk software, ServiceDesk Plus. For $995, ServiceDesk Plus with integrated asset and project management gives organizations the advantages of the ITIL framework at an affordable price. An online demo of ServiceDesk Plus is available at

ITIL has become the backbone for structuring IT organizations that want to optimize service quality, improve service levels and reduce costs. Without ITIL, IT teams lack the vision needed to proactively identify and resolve problems before they affect services, users and the overall business. ITIL provides a “common sense approach” to IT service support, so each issue is analyzed to determine the root cause. Despite the benefits, many companies find ITIL too complex and expensive to implement and align to their businesses.

“Most of the help desk tools in the market aren’t ITIL ready,” said Uma Shankar, product manager at ManageEngine. “Tools that are ITIL ready typically aren’t user friendly. And they rarely support users who need to manage IT assets and projects. For those capabilities, users would need to integrate third-party tools, which drives up the price of the final solution. This is where ServiceDesk Plus fits in, giving SMBs an ITIL-ready help desk that’s pre-integrated with asset and project management — for less than $1,000.”

With ServiceDesk Plus Enterprise Edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users:

• Take advantage of ITIL, including incident, problem and change management; CMDB and service catalog
• Align services according to requesters’ needs
• Proactively identify problems and recommend solutions
• Ensure service consistency
• Increase customer satisfaction with IT services
• Increase efficiency in service delivery
• Establish well-defined processes with clear documentation
• Analyze risks associated with not meeting business requirements for IT services
• Reduce costs when developing procedures and practices within the organization
• Improve communication and information flows between IT staff and customers

Pricing and Availability

ServiceDesk Plus is available immediately in three editions. The Standard Edition is free and provides help desk features for up to five technicians. The Professional Edition is $395 and includes both help desk and asset management capabilities. The Enterprise Edition is $995 and combines the help desk with ITIL as well as asset and project management.

For more information on ManageEngine ServiceDesk Plus, please visit and for more information on ManageEngine, please visit Follow the blog at, on Facebook at, on Twitter at @ME_ITSM or @servicedeskplus, or follow the hashtag #ITIL’ism.

About ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus integrates help desk requests and assets for managing organizations’ IT effectively. It helps to implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. For more information about ManageEngine ServiceDesk Plus, visit

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit; follow the company blog at, on Facebook at and on Twitter at @ManageEngine.

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