As a student of business model innovation, I recently completed Clayton Christensen’s The Innovators Dilemma and The Innovators Solution. For you audio book types like me, the unabridged version is available at Audible.
Simply stated, these books are reality-changing. They are written with the technology company in mind, but apply to any and all businesses.
Here is a link to a lengthy PowerPoint on The Innovator’s Solution.
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.