Lean Service Design Slidedeck from ASQ


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At the ASQ 2013 Service Conference, this week, I had the honor of giving a sixty-minute presentation on Lean Service Design. All the participants of my presentation received a CD that contained my Lean Service Design Program. This is the slidedeck from the presentation.

I also introduced CAP-Do (More Info) to the audience. CAP-Do is a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.

Purchase the Lean Service Design Program!

Or, purchase the 130 page PDF for download, Lean Service Design

Republished with author's permission from original post.

Joseph Dager
Business901 is a firm specializing in bringing the continuous improvement process to the sales and marketing arena. He has authored the books the Lean Marketing House, Marketing with A3 and Marketing with PDCA. The Business901 Blog and Podcast includes many leading edge thinkers and has been featured numerous times for its contributions to the Bloomberg's Business Week Exchange.


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