At the ASQ 2013 Service Conference, this week, I had the honor of giving a sixty-minute presentation on Lean Service Design. All the participants of my presentation received a CD that contained my Lean Service Design Program. This is the slidedeck from the presentation.
I also introduced CAP-Do (More Info) to the audience. CAP-Do is a systematic way to address the problems (pain) or opportunities (gain) from the use of our products and services.
Purchase the Lean Service Design Program!
Or, purchase the 130 page PDF for download, Lean Service Design
