Leads360 unveils next generation sales automation – driving intelligent sales velocity for B2C companies


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Leads360 introduces first full-feature intelligent dialer, laser focused on
consumer sales

Los Angeles, April 10, 2012 – Leads360, the market-leader in consumer sales
automation, today takes a big leap forward, introducing the markets first
full-feature intelligent dialer solution, fully integrated with a
comprehensive sales lead management platform. Dial-IQ now boasts Dial-IQ
Inbound and Dial-IQ Multi-line. Dial-IQ Inbound ensures sales makes the most
of every call opportunity, routing calls to the right rep and ensuring every
inbound call is tracked and followed-up on based on an optimal contact
strategy. Dial-IQ Multi-line helps sales teams reach prospects faster,
prioritizing the right lead to call at the right time, while also
intelligently scaling the number of lines used based on sophisticated
business logic.

“Successful sales managers tell me, it’s not just about how many calls you
make and receive, it’s about the controls put in place to ensure you make
the most of every call and follow up opportunity,” said Nick Hedges, CEO and
president of Leads360. “The addition of Dial-IQ Inbound and Multi-Line
ensures business logic is built into the entire sales process. We have left
no stone unturned for how sales teams handle and track calls.”

Leads360 and Dial-IQ are laser focused on consumer sales, which tend to be
high velocity, data rich environments that lend themselves to continuous
optimization. Leads360 helps consumer sales organizations of all sizes
strive for positive customer interactions and create and adhere to optimized
sales processes.
“Leads360 and Dial-IQ are in a class of their own when it comes to managing
real-time internet leads,” said Joseph Semrani, Mortgage Banking Executive,
M&T Bank. “Leads360 is more than just a CRM. When combined with Dial-IQ, the
solution dynamically pushes best practices on users to maximize contact and
conversion rate.”
For additional information on Dial-IQ, please visit leads360.com/dialer.

Dial-IQ Inbound – Make the Most of Every Call Opportunity
Dial-IQ Inbound allows sales managers to intelligently distribute inbound
calls to the right reps and continue to follow up with a new lead based on
an optimal contact strategy. Additionally, marketing managers can manage and
track campaign effectiveness with call tracking and analytics built into
“There is no such thing as a one-call-close” said David Williams, New York
based AllState agent and owner. “Once an inbound call comes in, having it
connected to Leads360 ensures my agents always know the next best follow-up
action to take based on a proven-to-convert contact strategy.”

Dial-IQ allows sales and marketing managers to easily port an existing
number or provision a toll-free or local number within Dial-IQ. Once an
inbound number is recognized by Leads360, it can be used to track marketing
efforts and to distribute inbound leads to qualified reps. Dial-IQ Inbound
leverages some of the intelligence of the outbound dialer such as the
shotgun feature, ringing all lines in a qualified user group, or the hunt
group feature, ringing one qualified user at a time until someone in the
group picks up. Dial-IQ Inbound also does a look-up to see if a lead already
exists and routes to the appropriate owner. Administrators also have the
option to customize the call flow for each provisioned number which can
include interactive voice response (IVR) with user prompts, direct routing,
various distribution options and more.

Dial-IQ Multi-Line – Reach Prospects Faster
Dial-IQ Multi-Line intelligently scales the number of outbound lines up to
four lines per agent based on pre-set business rules. The multi-line dialer
enables a single agent to make up to 500 calls per hour, based on early beta
tests and individual benchmarking.

“With Dial-IQ Multi-line we are able to be a lot more efficient with our
leads,” said Mark Wong, Northern California State Farm Insurance Agent.
“Dial-IQ Multi-line is propelling my office, doubling production without the
need to hire more staff, while maintaining a positive customer experience
that you can’t get from a predictive dialer.”

Dial-IQ automates both the prioritization of the lead list and the number of
outbound lines based on pre-configured business logic about where the lead
is coming from, where it’s at in the process or even based on a user’s
pre-set capacity. Dial-IQ requires no manual decision making for the user.
Reps only connect to live calls and a powerful “leave message” feature
simultaneously leaves the prospect a personalized message while dialing the
next lead, eliminating down time.

Dial-IQ is fully compliant with current FCC regulations, so sales
organizations can make calls with confidence. A Safe Harbor Message is
played for a lead (after the lead answers the call) if the rep does not
click over to connect within two seconds. Additionally, leads that fall
outside of the time zone protect window will automatically be excluded from
all Dial-IQ Multi-line dialing methods. For additional information on
Dial-IQ, please visit leads360.com/dialer.

About Leads360
Leads360 is the market-leader in consumer sales automation, with cloud-based
solutions proven to deliver smarter, more efficient sales processes and
increased conversion rates. With unmatched expertise, drawn from managing
more than 40 million prospects for more than 10,000 clients, Leads360 is the
platform of choice for the largest and most successful consumer-focused
sales organizations. Please visit www.leads360.com for more information.
Follow Leads360 on Twitter: www.twitter.com/Leads360.

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