Leading American Telecommunications Company Extends its Use of Iontas Software to Analyze Business Processes

0
5

Share on LinkedIn

Global wireless network provider acquires 3,000 additional licenses of
Iontas Event Focus software to gather key performance indicators for
continual business process improvement

AUSTIN, TX and LETTERKENNY, IRELAND – December 22nd, 2009 – Iontas, a global
provider of business process optimization software, announced today that one
of America’s largest telecommunications companies has purchased an
additional 3,000 licenses of Iontas Event Focus software to gather key
performance indicators (KPIs) from its business processes for analysis and
improvement.

“After a few short months using Iontas Event Focus to gather KPIs from some
of its business processes to better serve its 90 million customers
nationwide and improve profitability, this major telecommunications company
has already realized a significant value in this analysis leading it to
invest again in process improvement with these additional licenses,” said
Steve Williams, vice president of Sales for Iontas. “Proven technology, no
requirement to integrate with software applications and ease of deployment
all helped to make this expansion an easy decision.”

Iontas’ Focus software suite gives companies the unique ability to
understand exactly how employees use their various software applications to
do their day-to-day jobs so they can improve business processes and resource
allocation. One of four modules comprising the Focus software suite, Iontas
Event Focus is a business rules processing engine that allows companies to
plan for events or data occurrences in software applications and
automatically trigger actions based on these occurrences.

About Iontas
Iontas is the leader in pragmatic process improvement, delivering software
that helps organizations improve the efficiency and effectiveness of their
existing people-intensive business processes. Iontas’ Focus suite seamlessly
integrates with a company’s existing applications and infrastructure, and
delivers increased visibility, guidance and control of the actual execution
of these people-intensive processes. Installed on over 500,000 computers
worldwide Focus enables contact centers, back offices and process
improvement professionals to achieve immediate process improvement value,
without the time, cost and risk of process re-engineering. Founded in 2000,
Iontas is headquartered in Austin, Texas and Letterkenny, Ireland. More
information is located at www.iontas.com .

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here