Company Recognized by Gartner for Its Completeness of Vision and Ability to
Execute
MELVILLE, N.Y., October 16, 2009 – VerintR Systems Inc. today announced its
position in the Leaders Quadrant of the “Magic Quadrant for Contact Center
Workforce Optimization,”[2] an October 12, 2009 report written by Research
Director Jim Davies of research and advisory firm Gartner, Inc.
According to Gartner, those in the Leaders Quadrant “provide broad and deep
WFO [workforce optimization] software portfolios that can be deployed and
supported globally. They are suitable for all sizes and complexities of
enterprises and have broad industry coverage. Revenues are strong, and new
references are readily available.” The report positions Contact Center WFO
providers in one of four quadrants based on an evaluation of their
completeness of vision and ability to execute.
“Increased organizational awareness surrounding the value proposition
associated with WFO, combined with an expanding set of viable vendors, is
fueling market adoption,” the report explains. Gartner estimates that WFO
is “fairing well in the current recession due to the impact it can have on
the customer experience and operational efficiency.”
The firm defines WFO products as those that “combine technologies from many
previously siloed functional domains. The key functional domains include WFM
and strategic planning, call recording and QM, coaching and e-learning,
performance management, surveying (focused on capturing operational and
agent performance information), and interaction analytics (speech analytics
combined with screen analytics, emotion detection and associated operational
call data).” It highlights the “benefits of an integrated solution that
enables information, insights, workflow and core contact center functions to
be melded so that they complement and align with the business’s high-level
strategy.”
“The next-generation Impact 360 suite is continuing to redefine the
landscape for workforce optimization software,” says Elan Moriah, president,
VerintR Witness Actionable SolutionsR and VerintR Video Intelligence
SolutionsT. “We believe Gartner’s positioning of Verint in the leaders
quadrant is an example of our unparalleled commitment to WFO both in the
contact center and enterprise-wide. Our unified, analytics-driven software
is used by thousands of customers worldwide to capture customer
intelligence, uncover business trends, discover the root cause of employee
and customer behavior, and optimize the customer experience.”
About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted 2009 by Gartner, Inc., and is
reused with permission. The Magic Quadrant is a graphical representation of
a marketplace at and for a specific time period. It depicts Gartner’s
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the “Leaders”
quadrant. The Magic Quadrant is intended solely as a research tool, and is
not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
About Verint Witness Actionable Solutions
VerintR Witness Actionable SolutionsR is the leader in analytics-driven
workforce optimization software and services. Its solutions are designed to
help organizations capture customer intelligence, uncover business trends,
discover the root cause of employee and customer behavior, and optimize the
customer experience. From contact centers to remote office, branch and
back-office operations, its award-winning, next-generation Impact 360R
Workforce Optimization suite is the industry’s most unified solution
set-featuring quality monitoring and recording, workforce management, speech
and data analytics, customer feedback surveys, performance management,
eLearning and coaching. Impact 360 helps improve the entire customer
service delivery network, powering the right decisions to help ensure
service excellence and transform organizations into customer-centric
enterprises.
About Verint Systems Inc.
VerintR Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a
leading provider of Actionable IntelligenceR solutions for an optimized
enterprise and a safer world. Today, more than 10,000 organizations in over
150 countries rely on Verint solutions to perform more effectively, build
competitive advantage and enhance the security of people, facilities and
infrastructure. Visit us at our website www.verint.com.
This press release contains “forward-looking statements” within the meaning
of the Private Securities Litigation Reform Act of 1995, including
statements regarding expectations, predictions, views, opportunities, plans,
strategies, beliefs, and statements of similar effect relating to Verint
Systems Inc. These forward-looking statements are not guarantees of future
performance and they are based on management’s expectations that involve a
number of risks and uncertainties, any of which could cause actual results
to differ materially from those expressed in or implied by the
forward-looking statements. For a detailed discussion of these risk factors,
see the Company’s Current Report on Form 8-K filed with the Securities and
Exchange Commission on September 10, 2007, as supplemented by our Current
Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April
9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking
statements contained in this press release are made as of the date of this
press release and, except as required by law, the Company assumes no
obligation to update or revise them or to provide reasons why actual results
may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE
INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE,
X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT
360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE,
EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo,
EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and
the AMAE logo are trademarks and registered trademarks of Verint Systems
Inc. Other trademarks mentioned are the property of their respective owners.
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[1] Gartner “Magic Quadrant for Contact Center Workforce Optimization,” Jim
Davies, October 12, 2009
[2] Gartner “Magic Quadrant for Contact Center Workforce Optimization,” Jim
Davies, October 12, 2009
