Language Weaver and RightNow Automate Creation of Multilingual Customer Support Content


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Integration of Language Weaver GlobalConnectTM and RightNowR CX Enables
Companies to Streamline the Customer Experience for a Global Audience

Los Angeles, Nov. 4, 2009 – Language Weaver, the leader in trusted automated
translation solutions, today announced an integration with RightNow CX
(Nasdaq: RNOW), the customer experience suite
designed to help organizations deliver exceptional customer experiences
across the Web, social networks and contact centers, all delivered via the
cloud. This integration will enable joint clients to use Language Weaver
GlobalConnectTM within the RightNow CX contact center agent desktop to offer
multilingual customer care interactions and content with automated

Language Weaver’s GlobalConnect for RightNow allows content managers and
knowledgebase administrators to translate content with one click from within
the RightNow CX agent desktop. GlobalConnect for RightNow delivers a simple
workflow that features one-click grouping of multiple languages for
translation, one-click workflow and visibility into the translation process.
Additionally, Language Weaver’s TrustScore capability provides a quality
score for each translation generated within the application to enable
business level decision making. Content managers or knowledge
administrators without knowledge of a foreign language can take action upon
the results of an automated translation simply by relying on its TrustScore.

GlobalConnect for RightNow CX provides joint clients many benefits,

. Faster publishing of multilingual customer care content, enabling
self-service across multiple languages

. Shorter, agent assisted, case resolution time with
consumer-familiar interactions

. Increased traffic for foreign language knowledge pages

. Call deflection via channels of Web self-service, email, chat and

. Streamlined and guided translation of interaction content

. Out of the box integration with RightNow CX, speeding deployment
and decreasing costs

“Language Weaver’s GlobalConnect for RightNow CX helps our clients easily
and quickly deliver customer support around the globe in local languages,”
said David Vap, chief solutions officer for RightNow. “Relevant content
delivered in the local language is critical for creating great customer
experiences that drive loyalty and revenue.”

“With consumers’ increased access to information and customer satisfaction
becoming business critical, our integrated solution with RightNow CX is
timely and strategic for thriving organizations everywhere,” said Swamy
Viswanathan, vice president of products for Language Weaver. “Historically,
companies have introduced products in multiple languages but have been
constrained to interact with their customers post-sale in only one or two
languages, leading to longer resolution times and high customer care costs
for their global customers. This integrated solution simplifies the
multilingual publishing process, allowing cost-effective delivery of
customer experiences that are memorable and drive revenue worldwide.”

Language Weaver unveiled this integrated solution at RightNow Summit09 in
Colorado Springs, CO. A flash demonstration of the integration is available

About Language Weaver

Language Weaver provides trusted automated translation solutions that
translate high-value, dynamic digital information quickly and effectively to
improve human communications. The company’s products have been deployed
worldwide in organizations across numerous industries and levels of
government to increase operational effectiveness, manage brand experiences
and boost customer engagement. Language Weaver was founded in 2002 and is
headquartered in Los Angeles, with offices in Washington DC, London, Paris,
Brussels, Tokyo and Cluj, Romania. For more information visit .


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