Knouen Technologies Announces Knouen OfficeSync 3.0


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Sales Productivity Solution Integrates Social Networking Capabilities and Sales Intelligence with Microsoft Outlook and Siebel CRM

Redmond, WA – May 11, 2010 – Knouen Technologies, a leading innovator of enterprise productivity solutions that help companies to improve users’ adoption of their CRM systems, today announced the availability of Knouen OfficeSync 3.0 for Siebel CRM. The latest version of the company’s flagship solution, which seamlessly integrates Oracle’s Siebel® CRM with Microsoft® Outlook®, and smartphones such as the RIM BlackBerry®, Windows® phone and Apple iPhone™, automates Siebel updates and integrates social networking and sales intelligence capabilities.

“One of Knouen’s main product objectives is to help our customers leverage and extend their CRM investments,” says Jeff Nordlund, chief technology officer and co-founder of Knouen. “In this latest version of Knouen OfficeSync we have added customer-driven functionality that helps companies to further simplify their CRM processes and to make Siebel CRM more valuable and useful for business and IT stakeholders alike.”

Integrated Social Networking and Sales Intelligence

Knouen OfficeSync 3.0 now provides customer facing professionals the ability to supplement structured customer and sales data in Siebel, with information from social networking sites and third-party B2B data sources. Knouen OfficeSync’s data connector gadgets enable users to log-in to sites such as LinkedIn®, Jigsaw® and others and pull valuable information from these sites directly in to Microsoft Outlook. By integrating both structured and unstructured data in one convenient interface, end users have a more complete view of their customers and prospects.

Knouen Sales Assistant

Companies often struggle with getting timely and accurate sales information in to their CRM system. Knouen Sales Assistant helps companies to proactively capture the customer and sales data their managers need to make smarter and more informed decisions. Knouen Sales Assistant is an optional service that runs in the background and automatically logs interactions with customers such as e-mails and appointments as activities in Siebel. With Knouen Sales Assistant enabled, there is no manual labor involved and end users save countless hours. Knouen Sales Assistant is highly customizable and provides intelligent filters that separate business and personal e-mails and appointments and enters only business related content in Siebel.

Improved Manageability and Usability

Knouen OfficeSync 3.0 provides tighter integration with Microsoft Outlook, expanded role based configurations that allow options to be set at the role level, and better Siebel configuration support. A new application monitoring service proactively monitors Knouen OfficeSync and Siebel to ensure that data is being properly entered in Siebel. Knouen OfficeSync 3.0 also monitors application uptime, server capacity and expiring passwords. Knouen OfficeSync 3.0 works with Siebel CRM v6.1 and higher, and Microsoft Outlook 2003, Microsoft Outlook 2007 and 2010 versions of Microsoft Outlook and Microsoft Office. Knouen also provides support for 64-bit machines.

Knouen OfficeSync 3.0 is part of a suite of productivity enhancing solutions that help companies to improve the usage and adoption of their CRM systems. Through higher adoption of their CRM systems, companies have greater insight about their customers and prospects and in turn are able to provide better products and services to the market. Knouen OfficeSync 3.0 will be generally available at the end of this month.


About Knouen Technologies

Knouen (know-n’) Technologies is leading the innovation behind enterprise productivity solutions that improve the usage adoption of CRM systems. Knouen provides an integrated suite of desktop and mobile applications that seamlessly integrate with existing CRM systems to make them more effective and useful for customer facing professionals. Knouen OfficeSync for Siebel CRM seamlessly integrates Oracle’s Siebel® CRM with Microsoft® Outlook®. Knouen Mobile provides users the ability to easily and securely connect to Siebel CRM using a smartphone device. With Knouen, sales and field service professionals in leading Fortune 1000 companies are more productive and have less down time. Founded in 2006 and headquartered in Redmond Washington, Knouen supports companies across a number of industries including financial services, technology and healthcare. To learn more on how to maximize your CRM investment, visit us at

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