It Really Is Not A Carry On If You’re Stuck On Air Canada


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So me, my business colleague and another abused Air Canada passenger are waiting in baggage claim as every other passenger on our flight leaves with their checked baggage.

The three of us are talking about how this has never happened to us before.

The only reason I was on this horrible airline is because they have a direct flight from San Diego to Toronto.

A direct flight is supposed to mean no hassles, no inconveniences and no wait time.

Not on Air Canada Rouge.

As my colleague went to report our lost bags after another 30 minute wait, I was on the phone with my partner Steve who had been circling Pearson airport for the last hour.

I actually spotted our bags coming into the baggage handling area!

It would have been far simpler to take a connection then to have to deal with the silliness of Air Canada.

Besides having to stare at probably the ugliest uniforms ever invented in the history of air transportation, I will highlight some of the obvious lapses in focusing on their customers during this 6.5 hour horrific interaction.

As I ranted about yesterday there is no logic in their policy of a 22 pound carry on.

If you go to this airline’s website, see how hard it is to find their policy in the first place.

This policy is enforced inconsistently, as only people who interact with the ticket counter are forced to comply with the silliness.

Now that I stop and think about it, if I had played their silly game during that dark hours of 6 o’clock in the morning, I could’ve merely took a pair of shoes out of the bag, put them in my backpack, walked away, and then taken the shoes out of my backpack and put them back in my carry-on bag.

Alternatively, I could’ve left my carry on in my trunk, got my new boarding pass, gone back to my car to retrieve my bag and got on the plane.

Or I could’ve used a kiosk.

I had five hours to stare at ugly uniforms and think about all the reasons why it made no sense for them to take my carry-on bag.

Tomorrow I will list all of the reasons for you to review.

Please stay tuned.

Republished with author’s permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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