Humans are creatures full of emotion. Step in front of one when dealing with a product or customer service issue and watch those emotions ignite. Call center agents hear just about everything when it comes to customers’ emotions. Customers will scream, laugh, cry, name-call, curse and threaten. Our Survey Calibration captures all of it and sometimes, if the emotion is intense enough, we have to notify the organization about a possible threat to their employees.
“I think that what you guys could do, is everybody that works for this company can tie a plastic bag really tight around your heads and then all go to sleep.”
“I would like to see your building on fire. I wouldn’t do so much as p*** on the fire to help you.”
“My advice is to quit your company and punch your boss in the b*lls.”
“The idiot refused to admit that the letter I was sent was totally useless. The idiot refused to change the form of the letter. The idiot claimed that I should be satisfied with his incompetence. I think his first name was Ding-Dong, or something like that.”
“I was promised that I would be shipped a new machine on June 23. It is now July 16. I don’t have it. I found out that your internal machine just decided not to ship it. The machine is as smart as the person who programmed it, so obviously the programmer was a s***head.”
Happy Monday!
