Intuitive Customer Experience Company [24]7 Acquires Social Commerce Firm Shopalize


Share on LinkedIn

Acquisition Adds Social Commerce Capabilities to Company’s Vision and
Delivery of Omnichannel Customer Experience

CAMPBELL, Calif. — May 14, 2013 — [24]7, the intuitive customer experience
company, today announced its acquisition of Shopalize, a comprehensive
social commerce platform specializing in social sharing and social referral
solutions. With its Predictive Experience Platform, [24]7 leverages big data
and predictive analytics to better understand customers and improve customer
service and sales results for top global enterprises in multiple industries.
With the acquisition of Shopalize, [24]7 will offer rich, intuitive social
experiences to online consumers while they interact with online businesses.

Shopalize enables e-commerce retailers to promote their brand and increase
sales through social sharing, then measure the ROI of social marketing
initiatives through comprehensive analytics. Using Shopalize social plugins,
consumers can share their purchases or promotions after order checkout and
optionally earn rewards for referring friends to e-commerce retailers.
Consumers can also use the plugin to discover, in real time, which products
other consumers are buying from the retailer. Shoppers considering a
purchase can also solicit friends’ input by asking them to vote on a set of
short-listed products while sharing their opinion.

Implementing the Omnichannel Vision
The Shopalize acquisition is the latest step in realizing [24]7 CEO PV
Kannan’s omnichannel vision to power multi-channel, multi-modal and
multi-device engagement to make customer service and sales simple. The newly
acquired technology and products, along with [24]7’s recently announced
solutions, such as [24]7 Assist, will improve prediction and real-time
decisioning, while driving improved e-commerce service and sales outcomes
across online and mobile channels.

“This is an excellent opportunity for [24]7 to combine rich content from
users and cutting-edge social engagement and amplification tools with our
Predictive Experience Platform, to offer an unparalleled customer experience
and accelerated sales for e-commerce companies,” stated [24]7 founder and
CEO PV Kannan. “With our omnichannel vision, we are enabling customer
interactions across all channels and applying our predictive analytics to
give customers a smarter, simpler experience. We’re transforming the
customer experience step by step and improving service and sales across

Shopalize’s technology and product will be integrated with [24]7’s existing
products and will also be offered as a stand-alone solution to enterprise

About [24]7
[24]7 makes customer service and sales simple. Our platform and applications
use big data and predictive analytics to understand customers and drive
better service and sales results for large enterprises. We do this over 2.5
B times a year for the world’s leading companies. [24]7’s platform enables
an omnichannel interaction experience. We connect customer interactions
across an enterprise’s web, mobile, chat, social, and phone channels. It’s
all in real-time and in the cloud. Our solutions drive immediate business
results. We increase revenues, reduce service and sales costs, and create
more satisfied customers. [24]7 serves the Global 100 market leaders in the
Financial Services, Retail, Telecommunications, Technology, and Travel
Industries. [24]7 is noted by Forbes as one of America’s Most Promising
Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in
Campbell, California. For more information, visit:

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or
service names are or may be trademarks or service marks of their respective

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here