Interview with Tarun Arora, the Vice President at JanBask Training


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What is Your Leadership Philosophy?

My leadership philosophy is simple. It is all about driving and motivating the key members of a company towards goals and objectives that bring benefits to both the parties – the organizations and the people working in it.

At JanBask Training, we have inherited a work culture that promotes equality and every member is given the space to share their opinions and concerns. And we equally understand each one’s belief and emotions – before driving them towards collective end-goals.

Me along with authorities at the upper level always work towards inspiring our talented and dedicated colleagues, and employees – by making them understand how end-results can add to their personal as well as organization’s goals.

Since we are reskilling/upskilling business for young talents & new-age professionals, we do not believe in old-school task delegation and accountability leadership style, we believe in cohesive working, where everyone has a say & way in every task they are committing.

Being hosting an open environment, we invite brain cells who could help us identify the better roadmap to success. In short, we work by walking parallel with our beneficiaries. You can say my company’s leadership style is vintage with a tint of the modern working environment.

Describe How You Have Responded to Competitive Threats in the Past.

For most businesses, the term “competition” looks very threatening and has a negative implication, but for me, competition is more like an opportunity to trigger your business acumen and become accurate and fast in doing the right business.

In my opinion, competition isn’t made to scare you, sweat you, or sweep you off your feet, it is made to evaluate your inner strengths and bring them on the table for the best.

One thing I always believe is “if you are getting too many new competitors, that means your business field or niche is perpetually growing”, so I cool my wits by thinking about the positive aspects of the emergence of competition.

So, in the past, to meet the competitive emergence, I and my team had always kept our nerves calm and always thought from the bigger picture. Instead of panicking, we have always worked on strategically responding to our competition by improving the business marketing strategies and tweaking or highlighting the USP & quality of our product to meet the best interests of our customers.

Whenever we sense tough competition on the radar, we think of responding to the need of virtual learners in the best possible manner – so that they don’t shift their preferences.

We developed a competition matrix, which helped us think through who our customers are and how our e-learning products & services are different from theirs.

How Have You Navigated Tough Decisions Regarding Budget Cuts or Restructuring in the Past?

While running the business, I and my team have always consulted about the uncertainty in the work industry. Navigating through the budget cuts or complete business restructuring are due to several unforeseen circumstances and is something that not all will cherish. I keep myself strong-headed while taking such decisions.

Being more of a person who runs on the practical aspects of a business environment, I always believe in approaching such decisions with a mindset that will help in supporting my business’s long roots in the industry. I and my team have to take such decisions sometimes with a heavy heart and rest of the times with surety that how it will help in structuring our organization stronger in the long-run.

When you know the end-results, taking such decisions becomes quite less painful. Challenges are part and parcel of the business environment; it can only make you two things – stronger or weaker – you must choose between the two. I choose to become limited during such times so that we can become limitless in the future.

How Do You Seek Constructive Feedback?

I appreciate having the feedback from everyone – for me and my organization both. I always look for voices that can tell me where I am headed right or wrong – but with an intent to help & not belittle me.

When I ask or seek for the feedback, I mean the constructive ones. In my opinion, there are two types of feedback – the harsh ones and the constructive ones. I do not take in the harsh, as they are simply more about calling out someone’s abilities in a wrong way, while I feel constructive ones are the real ones, as they give you the scope and opportunity to understand where you are going wrong and give you an upper hand in walking on the right path.

Business and its people who don’t get feedback are running their venture more on guesswork, and are directionless to channelize their efforts and resources. One should seek feedback from anyone they are collaborating with, whether it is a senior or some subordinate.

I give my team the freedom to express their thoughts and opinions, on my choices and way of taking any action. We being a growing unit, always ensure that each one is getting the right direction to move onwards. And I believe this is how growth prevails in business when feedback exchange is consistent and constructive.

How Will You Identify the Problems in the Organization?

In my opinion, the best way to assess the problems in an organization is to have a routine check of each process, resource, method, and decision implementation at regular intervals.

As a VP of a reskilling platform of technologies, my role is pretty much all about to ensure that the enterprise is facing no problems and is cordial in meeting its work commitments with sheer ethics.

However, the best way to identify the problems in business is to stay involved in the process, tasks, and resources handling daily – if not possible daily, at least at well-timed intervals. We have in the past given everyone working in our organization freedom to come vocal about the challenges and hindrances in terms of work or personal well-being they are facing. This is the same ideology, we will continue to implement in our future work as well. We will keep on hosting a regular follow-up on the events within our organization and will take strong measures to treat them timely – whether small or big – before they turn out as massive.

Describe How You Have Selected and Implemented Technology Improvements in the Past?

Serving a training platform of in-demand technologies, we too have implemented and based our tasks on such prevalent technologies to automate and streamline our workflows.

We have embedded Salesforce capabilities into our system to keep track of our customers and sales outcomes. To meet the current serverless computing and storage requirements, we have been investing in cloud computing solutions partially of AWS and Azure.

Whereas to handle the data generated from our business customers, we make use of big data analytics methods and tools to tighten up our decision making and work in catapulting great inputs based on customer-centric data.

And to watch the trends, performances, and outcomes of our business not on boring numbers and stats, we leverage visual-based analytics via the Tableau tool.

And we equally invest in cybersecurity solutions to ensure that our company’s & customer’s data is safe from malicious cyber warfare.

We have been investing in key technologies that can help Janbask become scalable and efficient in a long race. Even today, we look for various techniques to integrate into our business system – so that our efforts can lead to 100% efficiency and productivity.

Vinod Janapala
Vinod Janapala - Product (SaaS) Marketing & Customer Analytics Lead. Vinod is keen on such topics as Marketing, Customer Experience, SaaS Challenges, and Personal Growth.


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