IntelliResponse Welcomes Its 155th Enterprise Customer and First Credit Union


Share on LinkedIn

Industry Leading Virtual Agent Technology to Be Deployed by Evangelical
Christian Credit Union

TORONTO, Ontario – April 2, 2013 – IntelliResponse, the leading provider of
virtual agent software for the enterprise, today announced the addition of
its 155th and first credit union customer, Evangelical Christian Credit
Union (ECCU). The Brea, Calif.-based credit union, with over U.S. $2.6
billion in total AUM (assets under management), serves more than 6,000
personal banking members and its commercial banking segment meets the
financial needs of over 1,800 clients.

With IntelliResponse Virtual Agent technology, ECCU will streamline its
multi-channel member service capabilities to provide one right answer to
member and agent questions and improve speed to resolution while reducing
member effort. IntelliResponse technology will also assist ECCU in achieving
its goal of decreasing agent training time, as new agents can be brought up
to speed more quickly, therefore reducing long-term call center costs.

“As a credit union, we operate a business that offers global capabilities
but feels local. This means having a responsibility to provide high-quality
member service to the individuals and organizations that bank with us,” said
Linda Stokes, VP Member Services at ECCU. “IntelliResponse’s Virtual Agent
system was the ideal solution to help us standardize our processes and
improve member satisfaction across all our channels.”

ECCU will deploy the IntelliResponse Virtual Agent platform in its call
center environment, and plans to bring the IntelliResponse solution to its
website and social media channels as well, allowing members using
self-service channels 24/7 access to the same resources as call center

“IntelliResponse has a rich history of working with global financial
services institutions, and with their commitment to stellar member service,
credit unions are a natural fit for our Virtual Agent technology,” said
David Lloyd, CEO of IntelliResponse. “We know that virtual agents can be a
game changer in terms of helping financial institutions deliver a superior
multi-channel service experience, and IntelliResponse is proud to work with
banks and credit unions like ECCU to deliver the highest standard of service
to their customers.”

Follow IntelliResponse on Twitter @IntelliResponse and on Facebook at

About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology
solutions for the enterprise. We create profitable online conversations for
our private and public sector customers around the world.

With our patented Enterprise Virtual Agent (EVA) solutions, corporate
websites, mobile applications, social media channels and agent desktops can
all be transformed by an engaging virtual concierge, empowering customers to
ask questions using natural, conversational language and delivering an
effective and engaging online experience.

With more than 365 live customer-facing implementations answering 100
million+ questions annually, IntelliResponse is the gold standard in first
line customer experience management.

For more information about IntelliResponse,

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here