Insurance claims service uses true cloud technology in its pursuit of customer service excellence


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Insurance claims management service Trinity Claims – part of TrinityM Limited – is achieving excellent levels of service helped by its new cloud contact centre technology from NewVoiceMedia.

Specialising in integrating advanced technology with high quality customer service, Trinity Claims has implemented ContactWorld for Service – a flexible and reliable solution with CRM integration – which ensures that customers can reach their own case manager first time, and quicker than ever before.

ContactWorld provides a complete overview of the entire contact centre operation, and being delivered over the Internet, there were no additional hardware or software requirements so Trinity Claims was up and running with the new system quickly and efficiently.

Neil Hopkinson, Finance Director and co-founder of TrinityM commented: “Integrating the best available systems to provide flexible and scalable options for claims management is a hallmark of the Trinity Claims service, and the NewVoiceMedia cloud architecture provides an ideal answer with a platform that allows us to tailor our service cost-effectively.

“We are passionate about delivering market-leading customer service and wanted a reliable, highly functional system that fitted both our short-term goals and future expansion plans. ContactWorld ticks all the boxes, offering us an efficient contact centre to help us provide excellent service to our customers.”

Jonathan Gale, CEO of NewVoiceMedia, said: “We’re pleased to be delivering cloud contact centre solutions to Trinity Claims that enable them to offer excellent service, every time customers call – now and in the future. A true cloud offering like ContactWorld is an attractive proposition for fast growing businesses like TrinityM who can benefit from rapid implementation and on-demand expansion of services in line with growth”.

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