SAN BRUNO, Calif., January 21, 2009 – InQuira, Inc., a provider of enterprise knowledge solutions for web self-service, contact center support, and knowledge intranets, today announced record-breaking financial results for its fourth quarter and fiscal year ending on December 31, 2008. During the year, InQuira increased its software license transactions with global organizations in the telecommunications, financial services, media, hospitality, pharmaceutical, and technology industries. These results continue InQuira’s aggressive double-digit growth over 2007, and this momentum has contributed to the 2008 expansion of InQuira’s management team, with executive additions in sales, marketing, and most recently the appointment of a new chief financial officer.
InQuira continued to win innovation awards in 2008, and also saw evidence of the benefit of its technology with the recognition of several InQuira customers for their customer service excellence. Three of InQuira’s customers were recognized by the Association of Support Professionals’ (ASP) Ten Best Web Support Sites for 2008. Mentor Graphics, McAfee, and Juniper Networks were included in ASP’s 2008 top ten, after a rigorous review process examining 25 different performance metrics, including usability, design, knowledgebase implementation, interactive features, use of technology, customer experience, and overall strategy.
“Across all the areas of customer service and support technology, one area that can have the biggest and fastest impact to operational costs is knowledge management, so it is no surprise that a solution like InQuira’s is having such success,” said John Ragsdale, Vice President of Technology Research, SSPA. “Knowledge solutions prove to be very strategic in a down economy as businesses need to push low value inquiries to the web, empower more customers to serve themselves and increase collaboration, confidence, and customer loyalty.”
As further evidence to InQuira’s 2008 momentum, the company announced a strategic partnership with Oracle in September, integrating its knowledge management capabilities with Oracle’s E-Support application to provide a best-in-class experience for consumers. In a year of continued consolidation and failure for many small technology companies, InQuira’s results demonstrate clear leadership in the enterprise knowledge market. With continued innovations in social collaboration and globalized knowledge, InQuira’s game-changing technology is now part of the strategic CRM offering for the world’s largest enterprise software company.
“We had strong business momentum going into the fourth quarter, and we experienced our best quarter in company history,” said Mike Murphy, CEO of InQuira. “Despite the trying economic climate, we are seeing increased investment in knowledge software by forward thinking companies who realize the business opportunity associated with improving customer loyalty and retention. The customer is the top priority, and our solution has proven to be crucial in improving the overall customer experience. Our consistent growth serves as proof that InQuira represents a very strategic technology that can help businesses through these economic challenges.”
About InQuira
InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone, and community channels. Featuring tight integration of search, content management, discussion forums, and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.
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