Inova Solutions and Four Winds Interactive Team Up to Offer Contact Center Digital Signage

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Leaders in real-time call center reporting and digital signage software join
forces

CHARLOTTESVILLE, VA, May 10, 2011 – Inova Solutions, a real-time contact
center data reporting company, and Four Winds Interactive (FWi), a digital
signage software company, are pleased to announce that they have partnered
to bring to market a superior digital signage solution designed specifically
for contact centers.
Contact center professionals can expect a cutting-edge digital signage
software package that easily integrates with data sources such as ACD
switches and internal ODBC databases. The user interface allows for multiple
content types, such as weather, RSS feeds, MicrosoftRPowerPointRfiles,
AdobeRPDF files, clocks, images and more to be artfully displayed on large
format LCD screens. Inova’s powerful LightLinkTmiddleware populates grids,
gauges and charts with the real-time data – such as Average Handle Time,
Calls in Queue, and Service Level – that call centers need to run smoothly.

“The partnership between Inova and FWi provides contact centers with a
best-of-breed solution,” said Inova Solutions CEO Pete Sisti. “Inova’s
reporting middleware captures the important real-time metrics that call
centers need, and FWi’s digital signage software visually presents those
metrics alongside messages and other media in an attractive and dynamic
display.”

“FWi is thrilled to be working with Inova. Together we’re able to combine
Inova’s powerful contact center technology with FWi’s industry-leading
visual management solution to deliver world-class solutions for contact
centers around the globe,” said Dave Barker, Director of Business
Development for FWi.

Inova is a certified reseller of FWi software, and customers can count on a
single point of contact for installation, configuration and support of the
solution. The data reporting middleware and digital signage software
integrate for a seamless user experience.

About Inova Solutions
Inova Solutions is a leading provider of communication solutions that help
call centers, schools and universities, transit facilities, hospitals, and
others communicate vital, real-time information. For more information, visit
www.inovasolutions.com/call-center-reporting.

About Four Winds Interactive
The Four Winds Interactive digital signage system is the ideal solution for
any organization’s visual communication needs. Digital signage communicates
with your audience through applications like wayfinding, event details,
employee communications, metrics reporting, building directories, menu
boards, emergency messaging, travel information, and advertising. For more
information, visitwww.fourwindsinteractive.com

*Note: Digital signage screenshots are available upon request.
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