Infographic: Benchmark study shows WFO drives year-over-year gains


Share on LinkedIn

A recent report from Aberdeen Research provides some telling findings around how best-in-class businesses distinguish themselves from what can be considered average or laggard companies with regard to their use of workforce optimization software in the contact center. What these numbers suggest, as illustrated in the infographic below, is that top-performers realize not only time and cost-savings through operational efficiencies, also but higher customer satisfaction.

To learn more, read the full report conducted by Aberdeen Group: Workforce Optimization in the Contact Center: Optimizing Agent Scheduling and Productivity to Improve Customer Experience Results.

Republished with author's permission from original post.

Christine O'Brien
Chris O'Brien, Marketing Communications Writer, develops and designs content for a wide range of Aspect communications and social media applications. She continually monitors consumer trends to ensure that marketing messaging aligns with industry best practices and meets customer expectations.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here