Infographic: Are These 4 Customer Experience Nightmares Haunting Your Contact Center?


Share on LinkedIn

Forget vampires, werewolves and all the other seasonal spooks. If you’re looking for an extra-scary Halloween costume this year, we recommend dressing up as a sub-par customer experience. From what we’ve seen, no other “monster” is capable of sucking as much life out of your business and your bottom line.

With nearly three-quarters of consumers (72%*) stating that a sub-par experience would convince them to never do business with that company again, the stakes are alarmingly high. NewVoiceMedia reports that businesses are losing as much as $41 million every year when customers walk away frustrated.**

But look on the fright side… It’s possible to measurably improve customer experience by identifying gaps between service and expectations. The infographic below is a good place to start!


* Aspect Personas Survey, 2014
** NewVoiceMedia: A Nation of Serial Switchers, 2014

Republished with author's permission from original post.

Christine O'Brien
Chris O'Brien, Marketing Communications Writer, develops and designs content for a wide range of Aspect communications and social media applications. She continually monitors consumer trends to ensure that marketing messaging aligns with industry best practices and meets customer expectations.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here