inContact Expands Cloud Platform With Powerful New Mobile Capabilities


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Solutions to Support “Connected” Consumers on Virtually any Mobile Device

SALT LAKE CITY, April 1, 2013 — inContact (NASDAQ: SAAS), the leading
provider of cloud contact center software and contact center agent
optimization tools, today announced it has expanded its multi-channel
platform with powerful, new device-agnostic mobile solutions. These new
capabilities are a direct result of inContact’s recent acquisition of the
assets and employees of Silicon Valley-based Sierra360 LLC.

Founded in early 2012, Sierra360 offers real-time mobile and social customer
engagement solutions. Their SaaS offering for Cloud Contact Centers empowers
enterprises to deliver a better customer service experience across both web
and wireless environments. The company is headquartered in San Francisco
with software engineering located in Latin America.

inContact’s market leading cloud offering enables customers to connect with
consumers in real-time across multiple channels. With the addition of
Sierra360’s innovative technology, inContact will enable contact centers to
support connected consumers on virtually any mobile device.

“Our recent survey with Harris Interactive showed that 70% of consumers felt
that mobile service applications are key to customer satisfaction,
interaction and loyalty. Expanding our mobile offering with both the product
IP and expert personnel gained through this acquisition helps us address
this growing segment more quickly and extends our leadership in the cloud
customer interaction management space.” said Paul Jarman, CEO of inContact.

Highlights of the new mobile solutions include:

.Mobile Co-browsing: empowers agents to guide customers side-by-side through
complex forms, transactions, account set up or issue resolution

.Mobility Solutions for Customer Engagement: Seamlessly integrated with a
mobile website or application, the solution enables customer service agents
to real-time chat with customers across mobile devices, tablets and

The inContact Mobile suite will be available to inContact customers
beginning in late Q2.

About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader,
helping organizations around the globe create high quality customer
experiences. inContact is 100% focused on the cloud and is the only provider
to combine cloud software with an enterprise-class telecommunications
network for a complete customer interaction solution. Winner of Frost &
Sullivan 2012 North American Cloud Company of the Year in Cloud Contact
Center Solutions, inContact has deployed over 1,300 cloud contact center
instances. To learn more, visit


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