inContact Announces Partnership With Gryphon Networks To Provide Holistic Compliance Solution for Contact Centers

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First-to-market integrated cloud solution offers comprehensive compliance
with latest FCC regulations

SALT LAKE CITY, November 7, 2013 — inContact (NASDAQ: SAAS), the leading
provider of cloud contact center software and contact center agent
optimization tools, today announced it has partnered with Gryphon Networks,
the leader in on-demand marketing compliance and sales intelligence
solutions. inContact’s cloud contact center solution is now tightly
integrated with Gryphon’s real-time, Do-Not-Call (DNC) compliance solution
for outbound sales-and-marketing organizations and contact centers.

Recent changes implemented by the FCC to the Telephone Consumer Protection
Act (TCPA), including new cellular telephone restrictions, have many
companies looking for ways to remain compliant. The partnership between
Gryphon and inContact provides the first integrated solution that offers
comprehensive compliance with federal and state calling restrictions for
inContact customers. The integration with the inContact platform can be
customized to meet the specific, individual needs of companies in different
industries and across geographic locations.

Jeff Fotta, President of Gryphon, said, “As the only company that guarantees
100% compliance with complex Do-Not-Call regulations, we are delighted to
partner with another industry leader to enable inContact’s contact center
clients to reach their largest, legally marketable universe while ensuring
adherence to marketing privacy rules for to customers and prospects.”

Highlights:
• Multi-faceted approach allows each company to customize according to their
specific compliance needs
• Cloud-based, real time call blocking validates each call request for
permission to continue. No list scrubbing is required.
• Easy to configure authentication rules through Studio, inContact’s visual
scripting engine
• Works with inContact Personal Connection™ Outbound Solution
• Cell Phone Compliance System includes three ways to handle calls:
Click-to-Call, Preview or Manual

Paul Jarman, CEO of inContact, said, “To help contact centers deliver
compliant and world-class services, inContact is constantly considering
existing and new government regulations that impact call centers. We are
aware of complex compliance issues and are committed to consistently
innovating and updating our solution to support contact center efforts to
remain compliant, and our partnership with Gryphon helps to make that
possible.”

Additional Information:
• Learn about Personal Connection Outbound Solution
• Get a customized assessment of your contact center operations
• Follow @inContact on Twitter
About Gryphon Networks
Established in 1995 and headquartered in Norwood, Massachusetts, Gryphon
Networks is the only provider of fully integrated sales intelligence and
marketing compliance solutions. Gryphon counts the world’s top banks,
healthcare and insurance firms among over 600 satisfied clients. For more
information, visit www.gryphonnetworks.com or call 866-366-6822.

About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software leader,
helping organizations around the globe create high quality customer
experiences. inContact is 100% focused on the cloud and is the only provider
to combine cloud software with an enterprise-class telecommunications
network for a complete customer interaction solution. Winner of Frost &
Sullivan 2012 North American Cloud
Company of the Year in Cloud Contact Center Solutions, inContact has
deployed over 1,300 cloud contact center instances. To learn more, visit
www.inContact.com.

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