iAdvize launches its live chat and free call-back solutions in the UK

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iAdvize continues to roll out across Europe. Next stop: the United Kingdom.

The real-time customer service company, iAdvize, is launching its live chat and free call-back solutions in the UK. Founded in 2010, iAdvize is now the leading live chat solution in France with more than 1000 clients throughout Europe. After launching in Spain in 2011 and in Germany six months ago, iAdvize now aims to establish itself in the UK with the English version of its customer service tool.

Providing customers with the service they expect
Be it online or offline, customer expectations in terms of service and experience are growing. The online market is extremely competitive as a disappointed customer can easily leave one website to visit another. Research carried out by eDigitalResearch and IMRG showed that 40% of respondents believe that their customer service contact could have been improved with a live chat facility or a freephone contact number. Meeting these expectations will make the difference by providing visitors with a positive online experience and thereby building brand loyalty.

Real-time customer service
iAdvize is a cloud-based solution specialised in real-time customer service, online. More than 1000 organisations currently use the iAdvize Click to Chat and Click to Call tools, including companies such as Sony Europe, MAAF (one of France’s top insurance companies) and the online career service, Monster Worldwide.
In 2011, the company launched in Spain; the German version was rolled out six months ago. iAdvize already has clients in the UK where it now aims to increase the presence of its solution.
“Our long-term goal is to become the leader on the European market. In this context, the UK ecommerce market represents an important challenge for us. We aim to convince UK companies that our solution and expertise is what they need in order to improve online customer satisfaction and increase conversion rates.”
Julien Hervouët, CEO

Build customer loyalty
Online shoppers are no longer satisfied with self-service; they expect immediate, free and simple customer service from a real person. Companies must provide multichannel service and give their customers the possibility to interact via the different communication channels they expect. With Click to Chat and Click to Call, customers get the human contact they miss online; they obtain a fast and personalised answer to their question and consequently, the average customer satisfaction rate after a live chat conversation is more than 80%. This level of satisfaction builds customer loyalty and increases customer acquisition.

Help in the right place at the right time
Thanks to a powerful behavioural targeting engine, customer service departments can connect with qualified visitor traffic by sending proactive help to visitors who are facing difficulties with their purchase, have a basket worth a certain amount or have been on a page for specific length of time… iAdvize’s extensive monitoring features can accurately measure, in real-time, customer satisfaction, turnover and contact rates but also missed contact opportunities. This means the size of contact teams can be adapted to meet needs.

What our customers say

” Immediate and personalised advice is what customers expect. On average, 93% of visitors who received real-time support were satisfied. ” Nelly Brossard, Managing Director Amaguiz

” iAdvize has the advantage of being both extremely intuitive and innovative in the features it includes. It really adds value to the relationship we have with recruiters. ” Guillaume Louët, Ecommerce & Lead Generation Director Monster Southern Europe

” At Fnac.com, 25% of our customer service turnover is generated thanks to Click to Chat. “
Daniel Courcol, Customer Relations Manager, Fnac.com

For more information, please contact:

Miranda Hobbs
Email: [email protected]
Tel: +44 (0) 2034 450 590
Chat: www.iadvize.com/en
?Follow @iAdvize_uk on Twitter

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