I came across the following blog post today. It offers good reminders to leaders who want to improve the level of customer service in their organizations.
1. Commit to High Standards and Communicate Them to Employees
2. Maintain Proper Employee Attitude
3. Keep Your Level of Customer Service Consistent
4. Use Teamwork to Implement Your Customer Service Policy
Check out the article at: How to Provide Excellent Customer Service – 4 Tips For Employers to Improve Customer Service.