How to communicate without saying a word

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Communication is a massive part of any major change initiative. A leadership team’s ability to connect with employees at all levels with a clear powerful message is critical to success.


Some of the best lessons on communication come from the world of advertising. Agencies are charged with breaking through the noise to catch a customer’s attention and deliver a powerful, meaningful message.

The image at the top of this post does just that. It also helps illustrate some rules about communication that can help leaders be more powerful communicators.

First it uses a powerful simple visual that tells a story without saying a word. “How am I going to fit my car into that spot….without killing anyone!”

Second the text is simple, to the point and benefit driven – “Park assist technology from Volkswagen”.

The lesson for leaders trying to drive change is – use powerful visuals that represent and reinforce the changes you want to make in the organization.

Here is a great visual we developed for one of our client’s that wanted to implement the “5 whys” process as part of their customer focused culture change initiative.


Why is the “Why” upside down? Good question! I thought you’d never ask….

Republished with author's permission from original post.

Christopher Brown
Chris Brown is the CEO of MarketCulture Strategies, the global leader in assessing the market-centricity of an organization and its degree of focus on customers, competitors and environmental conditions that impact business performance. MCS works closely with the C-Suite and other consulting groups to focus and adjust corporate vision and values around the right set of beliefs, behaviors and processes to engender more dynamic organizations, predictable growth, and customer lifetime value. In short we help leaders profit from increased customer focus.

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