“How Technology Helps Provide Extraordinary Customer Experiences” on Sikorski’s Think Abouts with Guest Mike Conti


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SIKORSKI THINK ABOUTS is back on the internet and so excited to resume sharing information on call/contact operations and technology that will help you provide outstanding customer service and customer experiences.

My first guest was Mike Conti who is a business application, technology and contact center services expert.

He shared his knowledge and expertise on how technology helps provide extraordinary customer experiences. We discussed Omnichannel, Contact Center Maturity Model, ROI, Cloud 1 vs. Cloud 2 and more!

Thank you for clicking/listening in and I promise my next show on www.wliny.com will not be in a year!

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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