How On-Demand App Development Help Small Businesses in 2020


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The consumer’s mindset today is not only focused over the quality of the product that they purchase but also on the simplicity of purchasing and quicker delivery. Therefore this is the major reason behind the exceptional growth of the on-demand applications which permits the users to purchase straight from their mobile devices whenever they require and can get it easily delivered. Services like delivering groceries, food, beautician at home, taxi rides can be easily booked with the help of on-demand applications as and when required.

Various industries across the globe have been facilitated with the on-demand applications. The expanding fame of applications and particularly on-demand application development that satisfy user’s interest for delivery is basically in work. In the present situation, with the help of mobile applications everything can be delivered easily at the door steps which attract many customers and helps businesses in earning huge profits.

Market Overview:

As per the report shared by the Harvard Business school it is revealed that every year 22.4 million consumers are attracted towards the on-demand economy with a worldwide spending amount of $57.6 billion. In 2019, this industry has grown into a billion dollar marketplace. Talking about the year 2020, there are many business opportunities that have arisen due to the pandemic situation of corona virus for on-demand applications. Business houses are now oriented more towards the digital market where they can provide the services as and when required by the customer. These on-demand applications help the small business houses in gaining the customers satisfaction by matching up to their expectations and lastly increases the productivity.

In the market we have read various success stories of some of the known on-demand applications like Uber, BigBasket, Swiggy, Zomato, etc. Online businesses grow at a fast rate and helps in gaining return on investment in a limited time period.

Introduction: On-Demand Applications

These applications are termed as a connecting layer between various business hubs and the customers. Different sectors today are covered by on-demand applications and are used by various customers for purchasing or accessing multiple products and services. Simply by making a few taps on the mobile phones the users can get their desired service. The services may vary from food delivery, car rentals, personal health service, grocery delivery, etc. A large portion of the online organizations out there are today utilizing the services of On-Demand applications so as to gain hike in business and build good reputation with its customers.

Reasons for the success of On-Demand Applications?

The reasons for the success of On-Demand Applications are as follows:

  • On demand applications satisfy the modern user’s mindset where everybody needs everything as quick as conceivable with minimal measure of exertion.
  • Today everyone owns a cellphone; the availability of these on-demand applications is all over the place.
  • The most recent continuous advancements like location tracking through GPS, direct messaging through the application, and Chatbots helped on-demand applications in delivering a customer-focused service with utmost transparency.
  • Customization options can be offered by those on-demand applications that are based on user priorities, affordability, and their preference. Also, these applications can deliver a pleasant experience to its users.
  • Individuals possibly need to utilize the application when they need to.

What are the benefits of On-Demand Applications both for business and customers?

The benefits of On-Demand Applications from the perspective of business are:

Great opportunities for business growth:

The mobile application market is immense. Regardless of whether you need to create a food delivery application or laundry service or vehicle rental booking services, you can have extraordinary on-demand application development organizations who can assist you with boosting your business.

You can get a database consisting of important data about the application users like their addresses, contact subtleties, interests, and even their online conduct. It can assist you with settling on educated choices to drive your business toward development.

Can be used by every industry:

On-Demand applications are the one that comes to satisfy users’ needs specifically on item or services, and that characterize them from the best fit model for a specific industry.

In right now, where we as a whole are occupied in everyday life and occupied to go after explicit things, a top-notch field-tested strategy can assist users with contacting with required items or administrations. These make users’ errands simple through the On-Demand plan of action.

As we probably are aware, the significance of online nearness is a basic factor of any business. How on-demand application development helps private ventures with their plans of action are the one that helps by expanding your business perceivability, deals, and consequently increase an arrival on interest in a matter of seconds.

What’s more, that is the thought process why on-request application improvement administrations are making a buzz in the market.

GPS Monitoring:

The facility of GPS monitoring is now provided in the on-demand applications so as to facilitate both customers and the business. From the perspective of business, the owners can track their fleet as and when required and can manage the business processings easily.
Whereas from the perspective of customers, the delivery can be tracked and instant communication can be done through in-app messaging and call features.

Influence of mobile devices:

According to the most recent report by Statista, mobile devices users are expanding on a daily basis and it is expected to ascend by 4.68 billion in 2020.

The most noteworthy advantage of the on-demand business application is that you can go altered. As every business prerequisite is unique, thus the user’s contributions. Customization helps you to develop business in another manner to collaborate with your intended interest group with the advantage of the mobility that can improve the business in the most ideal manner.

These show that any business with a mobile application is going to run for an all-encompassing and systematic on-demand application, certainly going far in the serious market by fulfilling customers with their requirements.

On-Demand Apps can furnish you with Competitive Edge:

Organizations make progress with the assistance of the arranged thought and an accomplished designers’ group to execute it. With tremendous business competition in the market, the customized application is remarkably evolved by remembering the needs of the users.

An application is centered around developing profitability as you are putting resources into the total business application that connects more users and helping them with a customized touch and neighborly experience.

Expanded Scalability:

On-demand applications are highly sought after since 2018 and developing like a goliath in 2020 with more utilization of cell phones. Furthermore, applications with security and versatility are making a huge effect available.
Tweaked on-demand applications are exceptionally versatile as they keep information securely to meet the assorted needs of your business. We utilize different applications in our cell phone, so when contrasted with any of the mobile applications for Android or iOS, on-demand applications are adaptable and progressively proficient.

The benefits of On-Demand Applications from the perspective of customers are:

Easy Tracking:

When the users put in a request with the supplier by utilizing the application, the customer will be offered with a tracking option which will track the placed order from the service provider’s end. Users also have an option to track the real-time location of the delivery boy by using the map service inbuilt in the application. Along with this they can share and receive notifications regarding their placed orders.

Digital Payments:

With a decent number of choices accessible out there in the market regarding making payments, the On-Demand applications likewise offer diverse payment alternatives to the users in order to assist them with making payments their way. This has helped the users to pay for the services in a quick and direct way.

Features that of On-Demand Application should have:

features of on demand apps

Push Notifications:

It is important for telling the users about any restricted period offers or services that you are advertising. You can pick up message notifications to alarm the users, and it functions as a helpful advertising instrument as well. Once more, you can utilize notices to send some ongoing status seeing any request also let them think about the changed request status.

GPS Tracking:

GPS integration has an important role while tracking the placed orders. While designing the on-demand applications this feature holds utmost importance, as by using this feature the customers are well informed about the progress of their placed orders.

Wish List:

There may be circumstances when the users are not prepared to make any purchase, or the things that they are searching for are unavailable. So for On-Demand applications having this component is very significant. This will urge users to make the buy when they are prepared or when the item is back in stock.

Easy Payments:

Ease of payments plays a vital role in the era of m-commerce. It is very important to provide different ways from which the payments can be made by the customers so as to gain popularity and acceptance.

Ratings and Feedbacks:

Ultimately the users ratings and feedback decides the success of an on-demand application. Also helps in improving the application quality and user experience.

What is the business model of On-Demand Applications?

A large portion of the On-Demand services is tied in with paying for physical items or for the time or work of someone. The choices of the plan of action have a solid effect on users’ experience, requests, and edges. It is feasible for the organizations to prevail by following distinctive plans of action, regardless of whether there is a requirement for level combination, vertical joining, packaging or unbundling; the need of experts or C2C. Presently so as to conceal the users obtaining costs enough, the net edge per transaction X requests re currence ought to be more.

What is the future of On-Demand Applications?

If you are a business person who is concentrating on On-Demand economy for their new company at that point taking a choice won’t be a simple thing. Whatever marketable strategy you have, it tends to be comprehended that on-Demand services are going to remain here for quite a while. While there are a few, who accept that On-Demand business is an air pocket that will blast after at some point. They even accept that individuals are simply following the Uber model and utilizing it across various businesses.

Whatever it might be, one thing without a doubt is going on, and it is the changing purchaser patterns. To stay aware of it, plans of action need to change as well and On-Demand services have proven to be a successful business strategy till yet.

Which are the popular On-Demand Applications?

Over the last couple of years, various on-demand businesses have performed well and our able to gain the customer’s satisfaction. Some of them which holds great popularity in the market are:

  • Uber
  • OlaCabs
  • Taxify
  • Grab
  • DoorDash
  • Swiggy
  • Instacart


On-Demand applications are centered around offering successful and productive services to purchasers directly. The simplicity of accessibility to pick benefits inside a couple of snaps is the thing that settles on it the advantageous decision for the shoppers. Taking a gander at the present market situation, it tends to be said that this service is going to remain here for quite a while and we may even observe it getting into more up to date businesses.

Rahul Mathur
Rahul Mathur is the founder and managing director of ARKA Softwares, a leading mobile app development company, delivering high-end IT solutions across the globe. Rahul takes pleasure in sharing his experiences and views on management, latest technologies trends and business development.


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