How Can We Build A Customer-Centric Company Like Netflix In The Digital World?


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Customer-Centric Company

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Right from its ideation to reality, Netflix has been a huge success. Today it reigns supreme as the biggest live streaming giant. Over the years, it has evolved as an investment vehicle that focuses primarily on data to understand its customers’ behavior. It is mainly through data that Netflix predicts the popularity of its live-streaming content accurately.

As per the recent statistics by Kissmetrics, the success rate of Netflix can soar as high as 70% in the next few years. This has been solely attributed to the customer data analyses done by Netflix from time to time.

In today’s discussion, we shall elaborate on how to create your own Video on Demand website and bolster it through business models that rely on pinpoint precision. Our discussion will mainly be centered on the business model followed by Netflix.

The business model of Netflix

1. Target audience

The wider audience base of Netflix includes both the genders of the age-group 17-60 and families with earnings of $30,000 and above. Based on this, Netflix has grouped its target customers into three main segments-

  1. People with extremely hectic schedules and barely any time to watch movies in theatres
  2. Regular cinemagoers
  3. Individuals who want the maximum incentive for their cash

Therefore if you are keen on creating a customer-obsessed company similar to Netflix business model, master the techniques of customer segmentation. Repeatedly you need to keep a track of customer buying patterns and log and analyze each and every user interaction. You may consider using heat mapping techniques to understand customer viewing preferences and end up delivering personalized recommendations.

2. Value Proposition

Netflix provides its customers a legal access to a pool of motion pictures. The separating variable of the Netflix Business model is that it includes a set of best-customized proposal algorithms and a uniform administration without the intervention of Ads. It is also highly compatible with all available devices including desktops, mobiles, TVs and even gaming supports.

A unique feature of the Netflix business model is that it brings to its customers new and selective arrangements in the form of full seasons instead of discharging one scene at once.

This is an ideal value proposition for any company aiming to emulate Netflix’s business model.

3. Money-minting channels

The primary source of income for any Netflix-like company has to be “memberships”. In fact, monthly membership fees are the main source of income for Netflix. Three plans are available with this live streaming giant.

  • Basic plan: With this plan, subscribers can watch movies and TV shows in standard definition.
  • Standard plan: Members can watch movies and TV shows in high definition.
  • Premium plan: You can watch TV shows and movies in Ultra High Definition.

Depending on the geographical location you want to set up your company the expenses of the plans you offer may vary.

Similar to Netflix, your business model may entail the following costs.

Permitting cost: This is the cost incurred to run your shows in a legal domain.

Creation cost: In the year 2013, Netflix presented Netflix originals with the end goal of getting rid of the permitting cost. If yours is a similar company aiming to deliver selective streaming content, be prepared to shell out a pretty penny.

Promoting cost: Much similar to the way Netflix has to keep pace and surpass its formidable competitors such as Hulu, Amazon, Hotstar etc, your company, possibly intended to be a Netflix clone has to take care of its market position. This will incur promoting expenses in terms of-

  • Advertising costs
  • Installment of the offshoot and gadget accomplices
  • Primary month charges for every new client

Innovative work cost: Your Company might need to pay some amount of innovative cost in order to stay up and running as a membership-based business show.

Innovation and improvement cost: Netflix has a large number of subscribers who stream content at once. To impact their experience, Netflix has collaborated with multiple ISPs. Partnering with these companies incurs huge expenses and similar innovation and advancement costs may be faced by your company as well.

4. Netflix Clone Script

So how to successfully create your own Video on Demand website? Get started with the Netflix Clone Script. It is highly scalable and can be customized to cater to your needs. A well-formulated Netflix clone script enables you to live stream anytime from any device and any location.

If this condensed perspective really helped you walk away with actionable strategies, it’s time you start your own VOD website that will keep the customers glued.

Netflix has been able to achieve a modern/digital application of its user base. And while this big data approach has informed its specific path, happy customers are the bottom line.

Gartner says, “Customer Experience is the New Competitive Battlefield.” With the right plan and focus, any company can build a brand through successful customer relationship.

Hassan Mansoor
Hassan Mansoor is the Founder and Director at Technical Minds Web. After completing Masters in Business Administration, he established a small digital marketing agency with the primary focus to help the small business owners to grow their online businesses. Being a small entrepreneur, he has learned from project management, and day to day staff management and staff productivity. He's a regular contributor on


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