Hershey Lodge gives you a little extra and a kiss

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#776 in the Project is submitted via e-mail by Chris Brazzano

hershey lodgeHershey Lodge and Hotel. Free Hershey candy Bars at check-in and chocolate kisses on the pillows at night. In addition, they give free tickets to Hershey Museum.

Not sure if this is what you are looking for but I was just there and received all of the above…

Today’s Lagniappe (a little something extra thrown in for good measure) – 150 pounds of Hershey chocolate worthy of Lord Stanley:

Lagniappe defined: A marketing lagniappe, i.e. purple goldfish, is any time a business goes above and beyond to provide a ‘little something extra’. It’s that unexpected surprise that’s thrown in for good measure.

How do you stand out in the sea of sameness? How do you win repeat customers and influence word of mouth?

Are you Giving Little Unexpected Extras? What’s Your GLUE?

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Republished with author's permission from original post.

Stan Phelps
Stan Phelps is the Chief Measurement Officer at 9 INCH marketing. 9 INCH helps organizations develop custom solutions around both customer and employee experience. Stan believes the 'longest and hardest nine inches' in marketing is the distance between the brain and the heart of your customer. He is the author of Purple Goldfish, Green Goldfish and Golden Goldfish.

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