HelpSTAR Delivers Collaborative Workflow Tools to United Federal Credit Union


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IT Support Staff Utilizes HelpSTAR 2012 to Increase Efficiency and Deliver
Support to 500+ End-Users

OAKVILLE, ONTARIO ­ May 22, 2012 ­ HelpSTAR, a leading provider of
collaborative workflow and help desk software, today announced that United
Federal Credit Union relies on HelpSTAR to automate its service requests and
support, providing its staff with extensive features that implement
procedures, processes and route tickets with ease.

Ken Seales, platform engineer for United Federal Credit Union, and his team
have been using HelpSTAR for more than six years to support 100 servers and
more than 500 users, including the corporate headquarters and 22 branches.
The new enhancements that have been incorporated into HelpSTAR 2012 have
been instrumental in raising productivity and increasing cost efficiency
across the entire credit union.

³HelpSTAR provides customizable tools for our management teams,² said Ken
Seales. ³The support professionals at HelpSTAR are very responsive and
always go above and beyond. I am impressed by the fact that its development
team has incorporated many enhancement suggestions we have made, making our
job easier and more effective.²

Many new features of HelpSTAR 2012 significantly increase efficiency and
service requests with updates, escalations, business rule transactions,
notifications, alerts and role based access control. Unique features include
a rich array of collaborative objects that range from instant messages
between representatives, documents (including encryption, check-in/out,
searches and preview functionality) and integrated appointments and
meetings. These features enable customers to send, receive and view
communications relating to requests within one consolidated view.

³Our goal is to enable our clients to Œget the job done¹ by providing them
with tools that enhance their productivity,² said Igal Hauer, CEO of
HelpSTAR. ³We are happy to deliver Ken Seales and his team with superior
support and features that extend and expand the capabilities of the IT
service desk.²

About HelpSTAR:
HelpSTAR help desk software is an easy-to-use service desk collaborative
suite that provides rapid issue, problem resolution and change management
capabilities out of the box without the need for lengthy deployment and
staff training. Designed for organizations with 10 to 500 support reps
servicing 100 to 50,000 employees, HelpSTAR expedites problem handling
through features such as intelligent queuing, various self-help tools, and
prompts such as alarms, follow-up reminders, and automatic priority
escalation. It offers both a built-in library of standard reports and custom
query capabilities. HelpSTAR is available in both client/server and
web-based versions running on Microsoft or Microsoft SQL. For more
information, visit


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