Happy Staff = Happy Customers? Top 100 Companies to work for

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CNN have the full list of the 2010 Top 100 Best Companies to work for. The message here is Happy people give you Happy Customers.

When building a great Customer Experience, focus first on building a great employee experience. From our first book Building Great Customer Experience, we developed the seven Philosophies for building a great Customer Experience.

Philosophy four is:

Great Customer Experiences are enabled by inspirational leadership, an empowering culture and empathetic people who are happy and fulfilled.

It is no surprise to see Google at number four, a relatively young company compared to others on the list, who have become famous for their free meals, free laundry and most of all global domination of the search engine market.

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