Happy Staff = Happy Customers? Top 100 Companies to work for


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CNN have the full list of the 2010 Top 100 Best Companies to work for. The message here is Happy people give you Happy Customers.

When building a great Customer Experience, focus first on building a great employee experience. From our first book Building Great Customer Experience, we developed the seven Philosophies for building a great Customer Experience.

Philosophy four is:

Great Customer Experiences are enabled by inspirational leadership, an empowering culture and empathetic people who are happy and fulfilled.

It is no surprise to see Google at number four, a relatively young company compared to others on the list, who have become famous for their free meals, free laundry and most of all global domination of the search engine market.

Republished with author's permission from original post.

Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.


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