Guide to Understanding Social CRM, Now Embedable and Shareable on Slideshare!


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For those of you that haven’t read the Guide to Understanding Social CRM, it’s a whitepaper that Chess Media Group put out in collaboration with Mitch Lieberman. The purpose of the document is to help organizations and brands understand what Social CRM is and why it is so important.

We had this document stashed away on our Chess Media Group site which is where you had to go to access it but after a lot of requests we decided to open up in a much more public way by uploading it to slideshare and making it embeddable and sharable, so there you go :)

Here it is and thanks for your feedback, hope this makes it easier for all of you to read and share!

Republished with author's permission from original post.

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).


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