Global Service and Support Associations Honor nGenera CIM as a Recognized Innovator


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Customer Interaction Management Software and Services Provider Acknowledged for Innovation in Revenue Generation

Bellevue, Wash. – May 5, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced it has been named a Spring 2009 Recognized Innovator by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA). nGenera CIM was honored as the winner of the Innovation in Revenue Generation category and was featured at the Technology Services World (TSW) conference today in Silicon Valley.

Produced by AFSMI, SSPA, and TPSA, Technology Services World 2009 Silicon Valley is the largest gathering of service executives and management who come together to focus on breakthrough service economics that impact efficiency, profitability, and customer satisfaction.

Winners and finalists were selected by a panel of judges, including industry experts, AFSMI, SSPA, and TPSA members and vice president of technology research John Ragsdale.

“It’s our privilege to honor nGenera CIM as a proven leader in leveraging innovative technology to lower operating expenses and increase service revenues, which is critical in today’s challenging economy,” said Ragsdale.

As winner of the Innovation in Revenue Generation category, nGenera CIM was honored for nGen Proactive Chat module which turns a Web site into a proactive marketplace and empowers the traditional contact center to become a profit center which boosts service and support revenues.

“Our customers generate significant revenue using nGen Proactive Chat, and we are pleased to be recognized for our innovative capabilities in this area,” said Wade Pfeiffer, general manager of nGenera CIM. “Our rules-based, flexible proactive chat module enables companies to transform a support experience into a sales opportunity.”

This marks the third occasion that nGenera CIM has been recognized by the SSPA for its innovative software solutions. In addition, nGenera CIM has been repeatedly recognized as a Customer Service Leader by Forrester, a Visionary by Gartner, a top knowledge management company by KM World, and recognized by Customer Interaction Solutions Magazine with Product of the Year awards for nGen Knowledgebase.

More information on the conference and the Spring 2009 Recognized Innovators can be found at

The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers (

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions (

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations (

About nGenera Customer Interaction Management
nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Royal Bank of Canada, Saks Fifth Avenue, Canon, Dell, eBay, Epson, Ford, Microsoft, Scottrade, Siemens, Sony, and Sprint. For more information, visit
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