Global hotel chain trusts eGain Cloud(tm) to enhance guest engagement


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The solution will power multilingual customer service for rewards program

Sunnyvale, CA (July 25, 2013): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that one of the world’s largest hotel chains has selected eGain Cloud to serve guests enrolled in the company’s rewards program.

The hotel chain wanted to maintain a “personal touch” in its rewards program, while efficiently managing multichannel guest interactions. Plus, the company wanted to provide consistent service across languages. eGain Cloud was selected for its multichannel and multilingual customer engagement platform, award-winning capabilities, and domain expertise.

The hotel chain has already deployed email customer service, and plans to add web self-service and social in the future. It intends to extend the initial English-based eGain deployment to include guest services in German, Mandarin Chinese, Spanish, and Portuguese.

More information
• Find out more about eGain Cloud
• View a video about next-generation customer engagement

About eGain
eGain’s customer engagement solutions power digital transformation strategies for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Pallavi Kuntamukkala
[email protected]

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