Glance and LivePerson Partner to Provide Integrated Screen-Sharing for Live Chat Sessions


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Arlington, Mass. – September 28, 2011 – Glance Networks (,
which provides the best instant screen-sharing tool for sales and support
professionals, announced today that it has partnered with LivePerson to
provide integrated screen-sharing within LivePerson chat sessions.

LivePerson is the leading provider of real-time intelligent engagement
solutions and allows businesses to make meaningful connections with their
customers. LivePerson’s enterprise solution enables online businesses to
assess thousands of visitors on their web site at any given time and provide
personalized assistance in order to drive conversions, first contact
resolution and ensure an optimal customer experience.

Glance provides the only instant screen-sharing technology that’s integrated
with popular customer-facing applications to help companies measurably
improve sales and service interactions. Glance for LivePerson was developed
to improve chat closure rates, reduce escalations to voice, and most
importantly improve the customer experience, by allowing chat agents to
instantly share their screens or view customers’ screens.

Glance’s service is known for its simplicity and speed – session
participants are connected in seconds, with one click and no software to
download – even from mobile devices such as an iPad, Android or BlackBerry.
Developed as an alternative to traditional web conferencing tools – which
are typically slow to connect and difficult to integrate with other
applications – Glance’s tools are architected for the socially fueled,
mobile, customer 2.0.

“Many consumers today don’t want to talk with a sales or support person –
they prefer online interactions,” said Nancy Nardin, Founder and Editor of
Smart Selling Tools. “Integrating Glance into LivePerson helps maintain
that paradigm, and I believe consumers will really appreciate this very
smart approach to improving sales and service interactions.”

“Businesses using LivePerson and seeking to improve conversion rates for
sales centers or increase first customer resolution for service agents now
have a unique solution specifically focused on these issues,” said Tom
Scontras, Vice President of Sales & Marketing for Glance Networks. “We’re
ecstatic about our LivePerson partnership and love how both companies are
aligned to meet the demands of today’s socially oriented customers.”

Glance for LivePerson is compatible with LivePerson Premier and LivePerson
Enterprise. LivePerson sells the Glance adaptor required to integrate the
two solutions. The Glance for LivePerson app can be purchased at the
LivePerson Apps Marketplace. To learn more about Glance for LivePerson,
contact Glance Sales directly at 617.834.4454 or visit

About Glance Networks
Glance Networks ( provides the only instant screen-sharing
technology that’s integrated with popular customer-facing applications to
help companies measurably improve sales and service interactions. Glance
enables sales and support reps to launch on-the-fly screen-sharing sessions
from directly within the customer applications they’re already using – such
as and LivePerson – and provides managers with real-time
reports on the impact those sessions have on sales and customer service
metrics. Founded by former PictureTel CTO Rich Baker, Glance is
headquartered in Arlington, MA and has more than 6,000 customers worldwide
including Deluxe Corporation, Franklin Templeton, Vehix, Choice Hotels, Ciba
Vision and InfoUSA.

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Glance Networks and Glance are trademarks of Glance Networks Inc. All other
trademarks contained herein are the property of their respective owners

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