Giving up Control for a Connected Culture


Share on LinkedIn

I applaud the efforts that some have made to champion the need and reduce the effort to connect with friends, neighbors, peers, colleagues and family (companies large and small). Whether they live around the corner, or around the globe, we are networked, in-tune, connected to peers through a device tethered to our hip. A Skype chat here, Google Hangout there, Snapchat, Instagram, Vine, SMS; sharing thoughts, images, videos on your favorite digital channel.

Are We Better Off?

Or as Jim Stogdill surmises in a recent post:

“You can live a rich, fulfilling expanded life experience outside of the constraints of physical space, without fourth amendment protections (or even locks on your doors).”

This question has been asked with more frequency. Are we [really] better off? The unqualified answer is: We are not sure. Mr. Stogdill continues (this was written after a debate, take a look), he puts a point to the conversation:

“The connected world is a world that is both more democratic and more concentrated, at the same time. Which of these forces “wins” — and under what circumstances? … Like our universe, does the connected world keep expanding with forces of democratization? Or does it collapse into concentrated plutocracy under those who have privileged positions on the network? We don’t even know what dark matter to weigh to answer the question.”

I do not try to hide the fact that I have a few issues with certain “service” providers in my local state. The words above accurately represent my opinion, stating it better than I ever could. Certain individuals and companies do sit in ‘the catbird seat‘ and have a bit too much say in how the connectedness manifests itself; the government is quite enough, I do not need more ‘big brothers’. Yes, I am in support of maintaining decorum, such as no porn, stalking and other safeguards that are required (and would be helped by identity management). That said, please do not stand the way of conversations that are fair and need to be had.

When conversations are controlled, that is when things get a bit unnerving. In a recent Twitter conversation I had with former (Burlington) City Councilor, Ed Adrian, we went back and forth (in 140 characters or less). Two very important points: I have a high level of respect for Councilor Adrian and we are allowed to have a disagreement over an idea without attacking an individual. Interestingly, no one intercepted the conversation, moderated it or censored it. The Councilor made very interesting points and near the end of the discussion shared this “The creator of the community gets to set the standard period & the smaller the community the more narrow the standard“- true, and a bit scary.

Who is the creator of the community? Does a community define a platform, or does a platform define the community?

From Business worlds to Personal Worlds, what we can learn.

In the business context, this exact same issue is making an appearance. Dion Hinchcliffe put together the following diagram, as well as some thoughts. If you are more of the consumer type, feel free to ignore the words as they may simply confuse. However, if you look at the picture, it should be clear that silos exist, outside of the corporate 4 walls.

“in the process of mDionaking many short term decisions in the name of reach and convenience, many of us have given away our social capital, and along with it much of our online autonomy and freedom.”

Imagine, for example, that after a storm or some other natural disaster, your city or town is in the awkward position of needing a facility to hold town meeting. A local real-estate developer comes to the rescue and offers her building to use, for “free”. The only conditions are that she is allowed to put advertising on the wall and she may dictate the flow of the conversation. That said it is “free”. The world is increasingly digital and digital conversations need to play by the same rules as in-person conversations – they are just a bit different. Facilitate, do not censor.

“Should we cave in and trust that the corporate owners of the social world will be benevolent, even when they clearly have business models that are very often at cross purposes to our needs and desires?”

Dion points out that the fragmentation which occurs when smaller more autonomous networks. It becomes increasingly difficult to communicate and/or collaborate across “social islands”. Even worse if the controls on the smaller ones are artificial and driven by a vague purpose. Can’t we all just get along….

Republished with author's permission from original post.

Mitch Lieberman
Finding patterns and connecting the dots across the enterprise. Holding a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals, and customer needs. systems need to be intelligent and course through enterprise systems. Moving forward, I will be turning my analytical sights on Conversational Systems and Conversational Intelligence. My Goal is to help enterprise executives fine-tune Customer Experiences


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here