Genesys Shows Strong Momentum in First 100 Days as a Stand-Alone Company


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Genesys Shows Strong Momentum in First 100 Days as a Stand-Alone Company

Company achieves solid growth for 2011 and First Quarter of 2012 with
healthy EBITDA

DALY CITY, Calif. – May 17, 2012 – Genesys today shared highlights on its
performance as the company concluded its first 100 days as a stand-alone
company. The company continued its consistent track record of year-over-year
revenue growth for full year 2011. It also achieved a 13% year-over-year
growth for the first quarter of 2012. With annual revenues of more than $500
million, the newly formed stand-alone company also maintained a leading
presence in the market, launching its new mobile customer care solution at
its recent G-Force Seattle event and demonstrating strong customer momentum
for its workforce optimisation, social customer service, and SIP-based
solutions, as well as its pay-per-use and hosted offerings.

News Facts:
. For the first quarter of 2012, the company achieved 13% growth vs. the
first quarter of 2011.
. For the full year of 2011, the company achieved approximately 8% growth
vs. full year 2010, including 35% growth in pay-per-use and hosted solutions
and 80% growth in workforce optimisation.
. The company maintains a healthy EBITDA of more than 20%.
. During the first quarter of 2012, the company showed good momentum for its
social customer service solution with South Africa’s Vodacom and the UK’s
Everything Everywhere going live with Genesys Social Engagement. The
solution effectively blends channels like Facebook and Twitter into a
company’s customer service operations.
. The company also announced that it reached 300,000 seats for its SIP
Server solution during the first quarter of 2012, fueling a shift away from
PBX-based contact centres to pure software SIP-based solutions and
enterprise-wide customer service deployments.
. In April, the company launched its Genesys Mobile Engagement solution, a
mobile customer care offering that links smart phone applications and
customer service agents.
. In addition to hosting its annual Industry Analyst Conference in March in
San Francisco, the company hosted 700 customers, prospects and partners at
its G-Force Seattle event in April. G-Force is the company’s flagship
customer event with future 2012 events planned for Sydney from August 21-23
and Barcelona from September 11-13.

Supporting Quotes:
“We’re pleased to report that the new, stand-alone Genesys is off to a
strong start,” said Paul Segre, President and CEO of Genesys. “Our business
is growing and we’re continuing to innovate in the customer experience
space, driven by a planned 14% increase in R&D investment this year and the
passion of our people, which is evident everyday in the results we are
achieving with customers.”

Supporting Resources
To learn more about Genesys Mobile Engagement and view demos, data sheets,
and white papers, visit:
To learn more about Genesys Social Engagement, visit:
SIP Server press release:
For more information on G-Force in Sydney and Barcelona, visit:

About Genesys
Genesys is the leading provider of customer service and contact centre
software and services – with a 100% focus on customer experience and mission
to Save the World from Bad Customer Service. With more than 2,000 customers
in 80 countries, Genesys is uniquely positioned to help companies bring
their people, insights and customer channels together to drive today’s new
customer conversation. Genesys software directs more than 100 million
interactions every day from the contact centre to the back office, helping
companies deliver fast, simple service and a highly personalised
cross-channel customer experience. Genesys software also optimises processes
and the performance of customer-facing employees across the enterprise.

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