Genesys launches ‘Genesys One’, a full featured customer service solution for small and mid-sized businesses


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Rapid deployment – 30 days or less
For the first time, SMBs can experience the benefits of an advanced
multichannel customer service solution – traditionally the reserve only of
large-scale contact centres

Frimley, UK – December 11, 2012 – Genesys, a leading provider of customer
service solutions, today launched Genesys One, a sophisticated customer
service solution for small and mid-sized businesses that supports up to 300
agents on a single server, into the UK market. The solution allows SMBs to
quickly and economically install Genesys’ world-class contact centre
capabilities into their contact centre technology, allowing them to provide
the seamless multichannel customer service experience that consumers now

Key facts:
. Fixed-price installation for deployment in 30 days or less leveraging
Genesys’ patent-pending orchestration technology to dramatically reduce the
time and cost needed to deploy an advanced contact centre and the Genesys
Rapid Installer to populate customer service routing strategies and
. Advanced customer service capabilities such as best-in-class routing,
agent desktop and reporting are included, for the first time, in one
. Genesys One can be easily adapted in accordance with changing business
conditions. Reporting capabilities and role-based applications allow
customer service executives and line of business managers to monitor and
modify customer service strategies as desired – without requiring IT
. Once implemented, Genesys One remains scalable, open and ready to be
adapted to any changes that an SMB may wish to make its call centre in the
future. For example, as their customer service needs change over time,
additional Genesys applications can be easily linked in to the Genesys One

Supporting quotes:
“Until now only the largest companies have benefited from the world’s most
advanced customer service solutions,” said Paul Segre, President and CEO at
Genesys. “With Genesys One, we are delivering more than a new product. SMBs
now have access to a sophisticated solution that gives them instant access
to industry-leading technology and years of customer service expertise and
best practices – packaged together for rapid deployment and low TCO.”
“Genesys One meets a very clear market need for an advanced, versatile,
feature-rich, on-premise contact centre solution,” said Stephen Loynd,
Global Program Manager, Frost & Sullivan. “Being able to offer a seamless
multichannel customer service experience is now a reality for SMBs.”

Genesys partner quotes:
“Genesys has long been recognised as the leading provider of software for
saving the world from bad customer service,” said Rob Church, President and
CEO at Aria Solutions. “With Genesys One, Genesys has created a packaged
approach for quickly deploying a great customer experience. Building on more
than fifteen years of experience working with Genesys, Aria Solutions can
now deploy the world’s best contact centre solution to our customers faster
than ever before and with a lower TCO.”

“Genesys One is redefining the customer experience across the enterprise for
agents, supervisors, CXOs – and ultimately the customer,” said Scott Walker,
CEO at ethosIQ. “As a partner, ethosIQ can leverage Genesys One along with
our own unique suite of tools that help small to mid-market companies
compete with the same support, power and control enterprise companies

“Mediu is proud to be a partner of Genesys One,” said Mike Berichon, CEO at
Mediu. “Through a simplified business user interface, customer segmentation
templates, and rapid deployment capabilities, Genesys One fulfils a critical
business need for customer-centric organisations, regardless of size. Mediu
is committed to teaming with Genesys to help drive this innovative solution
into the marketplace.”

“Genesys One looks very interesting in terms of maturity and promising in
terms of deployment effectiveness,” said Luc Verhoeven, Director, Contact
Centre Europe at NextiraOne. “This is the right solution for mid-size
contact centres looking for best-of-breed, sustainability and endless
integration capabilities.”
“Now, with Genesys One we are able to bring the world a Genesys solution for
businesses of all sizes on a single server that is quick to deploy, flexible
and simple,” said Martha Toledo, General Director at Toga Solutions. “Never
before has there been such an attractive contact centre solution. At Toga,
we are ready to offer Genesys One to the market.”

About Genesys:
Genesys is the world’s leading provider of customer service and contact
centre software and services – with a 100% focus on customer experience and
mission to save the world from bad customer service. With more than 2,000
customers in 80 countries, Genesys is uniquely positioned to help companies
bring their people, insights and customer channels together to drive today’s
new customer conversation. Genesys software directs more than 100 million
interactions every day from the contact centre to the back office, helping
companies deliver fast, simple service and a highly personalised
cross-channel customer experience. Genesys software also optimises processes
and the performance of customer-facing employees across the enterprise.

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