Genesys Introduces the Genesys Partner Network

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New Partner Programme Offers Enhanced Training, Benefits, and Programmes to
Drive Partner Success in an Expanding Customer Service Market

Frimley, UK – Februrary 19, 2013 – Genesys, a leading provider of customer
service and contact centre solutions, today announced the Genesys Partner
Network, its enhanced partner programme. To foster success in the market for
Genesys business and technology partners, the Genesys Partner Network
provides collaborative planning, outstanding programme and business support,
and incentives such as discounts and rebates. With over 400 global partner
members, the programme is designed to recognise partners’ expertise, reward
them for their total impact in the marketplace, and deliver value to help
their businesses thrive.

Key Facts:
• Focused Partner Categories – To better align each partner’s specialised
business and technology capabilities with Genesys customers, Genesys has
expanded the Genesys Partner Network into seven specialised categories.
These categories include Value-Added Resellers, Specialised Resellers, Cloud
Partners, Services Partners, Technology Partners, OEM Partners, and
Consultants. Through this new categorisation, partners will also receive
targeted programmes and benefits.
• Simplified Partnership Tiers – The Genesys Partner Network has
consolidated partnership tiers into three levels: Gold, Silver, and Bronze.
The new structure provides a clear path for partners to grow their Genesys
business by rewarding them for their individual capabilities, achievements,
and value offered to customers.
• Membership Status – Genesys welcomes new partners into the programme based
upon their qualifications. As existing partners are acclimated into the new
programme, they will be consulted about their status.
• New Genesys University Courses – The Genesys Partner Network offers a wide
array of training courses through Genesys University, the company’s
education and certification programme. The updated courses incorporated
within the programme will help partners remain current with the latest
Genesys technology, customer service innovations, and best practices.

Supporting Quotes:
“A changing global economy, the explosion of social and mobile customer
care, and new innovations in the cloud all require a new and specialised
approach to empower and reward our partners,” said David York, Senior Vice
President Global Partners and Alliances. “The Genesys Partner Network
reflects these new customer service realities and our commitment to the
partner community, and provides the updated tools, incentives and programmes
to ensure continued success into the future.”

“In order to get closer to customers and meet their evolving personalised
requirements, today’s customer experience has gone beyond the contact
centre,” said Alla Reznik, Director of Contact Centre Product Management for
Verizon Enterprise Solutions. “Working together with Genesys, we are
anticipating and delivering the capabilities for multinational corporations
to transform their customer care operations for greater productivity,
efficiency and satisfaction. Our customers value our Gold membership in the
Genesys Partner Network, because we are able to create the solutions that
matter most to their business — serving customers.”

Supporting Resources:
To join the Genesys Partner Network, please complete the application form on
the Genesys website at: www.genesyslab.com/partners. For more information
about the new Genesys Partner Network programme, please contact
[email protected]

About Genesys:
Genesys is a leading provider of customer service and contact centre
solutions. With more than 2,000 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day across
the contact centre and back office, helping companies deliver fast and
optimal levels of customer service with a highly personalised cross-channel
customer experience. Genesys also prioritises the flow of work to back
office personnel resulting from any customer interaction, internal workflow
or business application, optimising the performance and satisfaction of
customer-facing employees across the enterprise.
www.genesyslab.com

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