Genesys Customer Engagement Platform now available on-demand, offering
businesses of all sizes unprecedented functionality, flexibility, and
scalability from the cloud
DALY CITY, Calif.–(BUSINESS WIRE)–Genesys, a leading provider of customer
engagement and contact center solutions, today launched Genesys Cloud – a
new comprehensive portfolio of cloud solutions for contact centers and
customer engagement. Genesys Cloud addresses the unique customer engagement
needs of companies of all sizes – from small and mid-sized businesses
requiring simplicity and speed to large enterprises requiring highly
scalable and customized environments.
“Genesys now offers its industry leading solution in the cloud, on-premise
or through a combination of the two”
Genesys Cloud consists of two offers: the newly available Platform
On-Demand, which delivers the full capabilities of the Genesys platform from
the cloud; and Solutions On-Demand, which delivers the recently acquired
Angel cloud solutions for smaller contact centers and interactive voice
response (IVR) for self-service.
News Facts:
. The new Genesys Cloud Platform On-Demand provides a highly scalable set of
solutions that enable companies to quickly implement world-class customer
engagement solutions from Genesys. Platform On-Demand supports an unlimited
number of users with flexible deployment scenarios, including a cloud-only
model and a hybrid cloud model, which can blend on-premise and cloud-based
solutions. The hybrid model provides the flexibility to integrate with
existing on-premise Genesys-only or multi-vendor environments, allowing
customers to migrate to the cloud at their own pace.
. Genesys Cloud Platform On-Demand delivers sophisticated voice contact
centers, advanced self-service, proactive communications, speech analytics,
workforce management, and multi-channel support for email, chat and mobile.
Both new and existing Genesys customers can add cloud solutions as their
needs change and evolve. Genesys Platform On-Demand is fully managed by
Genesys and supported by a robust, secure, and scalable platform that is
proven and in place on-premise at over 2,200 companies worldwide.
. Genesys Cloud Solutions On-Demand is based on the Angel contact center and
IVR self-service solutions, and typically support up to 150 agents with
unlimited IVR ports. Designed for rapid deployment with easy-to-use point
and click configuration, Genesys Cloud Solutions On-Demand enables business
or departmental users to get up and running quickly. It also provides
advanced business intelligence and analytics to optimize the customer
experience, and includes a wide range of industry solutions for Financial
Services, Healthcare, High Technology, Media and Entertainment,
Pharmaceutical, Retail, Telecommunications, Travel and Hospitality, and
Utilities companies. Today, Genesys Cloud Solutions On-Demand serves more
than 800 customers.
. Genesys Cloud Platform On-Demand is available immediately in both the
United States (US) and United Kingdom markets. Genesys Solutions On-Demand
is available in the US market. Genesys will roll out support for additional
geographies in future releases.
. Genesys solutions from the cloud are also available through a global
partner ecosystem, which provides a range of cloud-based offerings built on
the Genesys platform. Today, this includes 29 partners, serving more than
1,100 customers worldwide.
Supporting Quotes:
“Today’s announcement signals a major disruption in the market for
cloud-based contact center solutions,” said Paul Segre, President and CEO,
Genesys. “Through exciting acquisitions and internal innovation, Genesys has
aggressively expanded its range of cloud solutions to ensure companies of
all sizes can take advantage of world-class customer engagement combined
with the benefits of rapid deployment and ease of use enabled by the cloud.”
“Genesys Cloud Platform On-Demand is a critical new addition to our
portfolio of cloud offerings, adding to our well established Solutions
On-Demand business, as well as our long-standing business with cloud
partners worldwide,” said David Rennyson, EVP and General Manager, Genesys
Cloud Solutions. “With this addition, Genesys offers the industry’s broadest
choice of cloud solutions for contact centers and customer engagement,
enabling companies to deliver an optimized customer experience via the
delivery model of their choice.”
“Genesys now offers its industry leading solution in the cloud, on-premise
or through a combination of the two,” said Brendan Read, Industry Analyst
with Frost & Sullivan. “This unprecedented choice of deployment options is
unique to the market, allowing companies to take advantage of advanced
contact center solutions, regardless of the deployment model they choose.”
“IDC sees a clear need amongst enterprises for cloud solutions that offer
the flexibility, scalability and speed of deployment needed in today’s
marketplace,” said Jason Andersson, Program Director with IDC Europe. “With
its newly expanded range of cloud offerings, in addition to its
long-standing business with its cloud partners, a broader range of users and
companies can now take advantage of contact center and customer engagement
solutions from Genesys.”
Supporting Resources
For more information, visit: http://www.genesyslab.com/products/cloud.aspx.
About Genesys
Genesys is a leading provider of customer engagement and contact center
solutions. With more than 3,000 customers in 80 countries, Genesys
orchestrates more than 100 million customer interactions every day across
the contact center and back office, helping companies deliver fast and
optimal levels of customer service with a highly personalized cross-channel
customer experience. Genesys also prioritizes the flow of work to back
office personnel resulting from any customer interaction, internal workflow
or business application, optimizing the performance and satisfaction of
customer-facing employees across the enterprise.
