Genesys Delivers Record Results in 2012


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Company achieves double-digit growth with over $610 million in 2012 revenue,
extends reach into mid-market with new packaged and cloud-based solutions

Frimley, UK – January 29, 2013 – Genesys, a leading provider of customer
service and contact centre solutions, today announced performance highlights
for 2012, following its first year as an independent company. The company
achieved annual revenues of greater than $610 million and double digit
growth in 2012 compared to 2011. The record-breaking performance was driven
by strong demand for Genesys’ SIP-based contact centre solutions, analytics
applications, solutions for web, social and mobile customer service, as well
enterprise-wide solutions that integrate the front office with back office
workers and processes.

2012 Highlights:
. The company added more than 200 new customers in 2012 with strong
performances in the education, financial services, government, retail,
travel, and telecommunications segments.
. The company achieved high double-digit to triple-digit revenue growth for
key emerging solutions, including Genesys Social Engagement, Genesys Email
and Web Chat, and Genesys intelligent Workload Distribution. Genesys also
enjoyed continued strong performance for its SIP Server solution, reaching
more than 380,000 seats deployed at the end of 2012.
. In July, Genesys acquired LM Sistemas – an innovative provider of advanced
self-service solutions – strengthening its position in hosted IVR platforms
and self-service applications, and expanding the company’s presence in Latin
. The company in 2012 also launched two new solutions to support its growth
strategy for mid-market contact centres. Genesys Connect for Service Cloud –
a cloud customer service offering that natively integrates Genesys into’s award-winning Service Cloud solution – was launched in
September, 2012. Genesys One – a newly packaged premise solution for the
mid-market and broader enterprise – was launched in October, 2012.
. Earlier in 2012, the company launched its Genesys Mobile Engagement
solution, a breakthrough mobile customer care offering that links smart
phone applications and customer service agents.
. The company also strengthened its hosted and pay-per-use contact centre
partner relationships throughout the year, signing new agreements in 2012
with Bell Canada, KDDI of Japan, and Telekom Deutschland.

The company made key additions to its executive management team, including
James Budge, Chief Operating and Financial Officer; Reed Henry, Chief
Marketing Officer; Jeff Haslem, Chief Information Officer; Madan Gadde,
Senior Vice President, Professional Services; Lucy Norris, Senior Vice
President, Genesys Care; Mark Alloy, Vice President, Tax and Treasury; and
Christopher Agnew, Chief Patent and Intellectual Property Counsel.

Supporting Quotes:
“2012 was a breakthrough year for Genesys as a newly independent company,”
said Paul Segre, President and CEO of Genesys. “We enter 2013 with a
strengthened position in the market with solutions like Genesys Mobile
Engagement and our new Web Engagement solution to be released in the first
quarter, as well as an exciting set of simplified, faster to deploy offers
for the mid-market, including Genesys One and our cloud customer service
solution Genesys Connect.”

About Genesys:
Genesys is the world’s leading provider of customer service and contact
centre software and services – with a 100% focus on customer experience and
mission to save the world from bad customer service. With more than 2,000
customers in 80 countries, Genesys is uniquely positioned to help companies
bring their people, insights and customer channels together to drive today’s
new customer conversation. Genesys software directs more than 100 million
interactions every day from the contact centre to the back office, helping
companies deliver fast, simple service and a highly personalised
cross-channel customer experience. Genesys software also optimises processes
and the performance of customer-facing employees across the enterprise.

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