Genesys Announces Rapid Deployment Solution With ‘Genesys One’

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Medium-sized businesses can now leverage the industry-leading Genesys 8
customer service solution in a rapid deployment model

Frimley, UK – February 07, 2013 – Genesys, a leading provider of customer
service solutions, has announced Genesys One, an end-to-end customer service
solution for medium-sized enterprises that can be rapidly deployed in 30
days. Genesys One uniquely packages the Genesys world class contact centre
capabilities with innovative customer service best practices in the form of
templates and routing strategies, which together with the innovative rapid
deployment capabilities enables mid-size contact centres to quickly and
easily deploy a next generation contact centre.

Key facts:
. Genesys One is based on open standards SIP architecture instead of a
proprietary platform, to provide the flexibility, scalability, and
platform-independence that can future-proof any small or mid-sized contact
centre environment and enable contact centre operators to deploy Genesys One
with easier integration and quicker deployment.
. Medium-sized enterprises can quickly install Genesys One – built on the
industry-leading Genesys 8 software suite – into their contact centre
technology as a single software package. Advanced customer service
capabilities such as best-in-class routing, agent desktop and reporting are
included in one end-to-end solution.
. Advanced reporting capabilities and role-based applications allow customer
service executives and line of business managers to monitor and modify
customer service strategies as desired.
. Once implemented, Genesys One is scalable, open and ready to adapt to any
changes that a medium-sized business may wish to make in the future. Genesys
One is not tied to any specific telephony hardware, and customers can easily
add web and social channels, high availability, workforce engagement and
outbound interactions when required.

Supporting quotes:
“With Genesys One, medium-sized businesses and enterprises now have access
to a sophisticated solution that gives them instant access to
industry-leading technology and over two decades of customer service
expertise and best practices, in a rapid deployment model to deliver a great
customer experience,” commented Keith Wilkinson, Vice President for the UK &
I and Africa, Genesys. “Genesys One fulfils a critical business need for
mid-size contact centres looking for a customer-centric, best-of-breed
approach.”

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