FOR IMMEDIATE RELEASE
Fuze Again Sets the Bar for SaaS System Uptime
Customers rely on mission-critical application stability and responsiveness
Seattle, Wash. – (January 23, 2009) – Fuze Digital Solutions announced today that its hosting infrastructure experienced only 74 minutes of unscheduled system downtime and 60 minutes of scheduled downtime during all of 2008. Since its inception in 2002, Fuze has experienced less than 300 minutes of downtime, which equates to an industry leading uptime exceeding 99.99%.
Fuze provides a web-based customer care software solution, the Fuze Suite. Says Chuck Van Court, president and founder of Fuze, “We clearly understand that our infrastructure supports mission-critical applications that can impact our customers’ brands and profitability. For over six years now we have proven that we know how to deliver a fault-tolerant environment that our on-demand customers can count on.”
Says Christi Graybill, Customer Service Director at Calendars.com, “The cost of our customer care solution being unavailable is significant, especially during the holiday season. We’ve been a Fuze client for over 4 years, and they have proven to be a partner we can count on to provide a stable and highly performing application.”
Added Michael Taylor, Senior Operations Services Manager for Careerbuilder.com, “Fuze has been a solid partner for us during our 5 years working together. Their product is robust with reliable and consistent performance, and their support is attentive and flexible.”
Online consumers have little tolerance for poor system performance and will quickly move to another company if they have a poor user experience. A recent survey completed by close to 1,000 consumers on the GetHuman.com website regarding online expectations reinforced this with over 90% of consumers expecting service levels to be posted online and 60% expecting responses to their questions within 4 business hours. Detailed results of this survey (including the metrics which consumers hold companies accountable) can be found at http://www.fuzeqna.com/fuzeds/consumer/kbdetail.asp?kbid=972
“At Fuze, we recognize that the end-user experience is everything, and service uptime is one of the most critical elements of this experience,” added Van Court. “We’re glad to provide the system uptime and performance that our clients and their end-users demand.”
About Fuze Digital Solutions
Seattle-based Fuze Digital Solutions, LLC is an employee-owned company that provides an enterprise-grade and modular customer care software suite that is easy to use and administer and includes a knowledge base that is first to leverage community insights while protecting brand integrity. The Fuze SuiteTM enables companies to build and sustain customer loyalty by facilitating education, communication, and collaboration with customers during the support process. The Fuze Suite is a robust set of modules that are web-based and easy to manage, helping companies provide outstanding and consistent care across all support channels including website, chat, email and phone. Fuze customers include Fujitsu, Sutherland Group, CareerBuilder.com, SonicWall, Oregon Health & Sciences University, NOAA, Midway Games, Turbine, AAA clubs and over 50 financial institutions including Lockheed Federal Credit Union. For more information, call (425) 649-1246 or visit online at www.fuzeds.com.
Media Contact:
Jean Van Court
Fuze Digital Solutions
425-649-1246
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